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Allstream is a new beginning for a new company. Our name
change from AT&T Canada signals our new status as a fully
independent company with a fresh new outlook. We understand that
the continuous flow of information that travels through networks
is more than just data - it's the value people create.
We are now focused more than ever on providing communication
solutions that enable your company to communicate, collaborate and
compete more effectively. Please see the information below for answers
to commonly asked questions.
Should you require further assistance do not hesitate to contact
your Sales representative or our Customer Care Team
Q: Will my e-mail address change? If yes, when? Will my e-mail
be forwarded for a period of time? How long? How will I get my new
address?
Due to the change in our relationship with AT&T Corp, customers
who use attcanada.ca or attcanada.net as their e-mail address will
need to migrate to a new e-mail address by no later than January 31,
2004.
Prior to this date, we will provide you with a new e-mail address
for you to utilize. For a given period of time, both your existing
attcanada e-mail and your new e-mail address will function. This will
ensure that you have time to convert your e-mail address through the
normal course of business.
You will be given plenty of notice before the change takes effect
and will receive additional information from us about the change to
your e-mail.
Q: Will there be changes to my calling card?
We will be migrating calling card customers to a new calling card
platform prior to June 30, 2004. We will be re-issuing new Calling
Cards with the new logo well in advance of this date. Adequate
transitioning lead times will ensure that there will be no disruption
to your current calling card service.
Q: Will you still offer the same products and services?
Not only will we continue to offer the same products and services,
but we will also continue to add and enhance existing products and
services through product development and the expansion of our
relationships with leading suppliers.
Q: Will there be any changes to my pricing when you change
company name?
There will be no changes to any of our pricing due to the company
name/brand change. Over time we may modify pricing on selected
services. If so, we will ensure customers are kept up to date with
adequate lead times.
Q: Will I experience any changes to my service?
There will be no near-term changes to any of our services due to
our name change. Over time, we will make changes to some of our
services (e-mail, calling card), however this will always be done
with adequate lead time to minimize any inconvenience for our
customers.
Q: Will you be using the same network?
We continue to have a state-of-the-art national network. And, in
addition to working with AT&T Corp., we also have the ability to
forge additional supplier relationships that will translate into
enhanced products and services for customers.
Q: Will there be any changes made to the network? Will it
affect me?
No. While we transition to our new brand, you will continue to
enjoy the same products, services and network reach that we currently
provide to you.
Q: Who owns the new company as I know that AT&T Canada
shares were no longer publicly traded as of October 2002?
Allstream is a publicly traded company with shares listed on
the Toronto Stock Exchange (TSX) and NASDAQ.
Q: Will my billing date change?
No, you will continue to have the same billing date you currently
have with us today.
Q: Will you have a new address for payment?
Payments should continue to be sent to the same civic mailing
address they are today, but you will need to change our company name
in the mailing.
Q: Who do I make my cheques for payment to?
You should make all cheques payable to Allstream. Cheques made
payable to the former AT&T Canada will be accepted only up until
December 31, 2003
Q: Will my invoice format/layout change?
No, the only change will be any appearance to our new company
name or logo on your invoice.
Q: If you stop offering a product or service that I currently have,
will I have to go elsewhere? Will I be able to keep my existing service even
if you do not offer it to new customers? Will you offer something of equal value?
Allstream does not anticipate discontinuing any of its existing services.
Although the company's branding arrangements with AT&T Corp. are changing,
Allstream will continue to offer customers its complete portfolio of scalable and
diverse Connectivity, Infrastructure Management, and IT Services.
Q: I have cross border circuits. Will my current network change?
No. Allstream continues to partner with AT&T Corp. in support of our
existing mutual customers' cross-border services. Changing the company's name in
no way changes the commitments the company has made to provide you with service.
Although Allstream's branding arrangements with AT&T Corp. have changed, the
two companies retain a strong commercial relationship.
Q: I will require additional cross border circuits, will AT&T Corp in the US
still be a partner? If not, who will be your partners?
Yes, although the relationship is no longer exclusive, both Allstream and
AT&T Corp. continue to work together in meeting our mutual customers' ongoing
requirements. If you require any type of service change, please contact your Allstream
account representative via the standard channels.
Q: Does your changing company name change the commitments you have made in any
term agreements I may have signed?
Changing the Company's name in no way changes the commitments the Company has
made to provide you with service. Although the Company's branding arrangements with
AT&T Corp. are changing the two Companies retain a strong commercial relationship.
As such the Company remains committed to provide you with all of the services previously
provided to you in cooperation with the Company's suppliers and partners including AT&T
Corp. in addition to other carriers with international reach.
Q: Do I have to update my Pre-Authorized Payment (PAP) due to your name
change?
No. Your Pre-Authorized payments will continue to be taken on the same date.
Once our new brand is reflected on invoices, this name will also be reflected on
your credit card or bank statement.
Q: How come my invoice still says AT&T Canada?
We are currently in the transition period between brands and you will see your
invoice reflect our new brand over the next few months. Billing inserts will be
accompanying your invoices to keep you up to date on these changes.
Q: Will my account number change?
No, your account number(s) will not change as a result of our new brand.
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