If you’re ready to purchase or if you have questions about service availability, pricing or specs, Allstream’s experts are just a phone call or email away.

• Phone: 1-855-299-7050 (8:30 am to 7:30 pm Eastern Time)
• Email: connect@allstream.com

Get answers to your billing or invoice-related questions.

• Phone: 1-888-288-2273 (8:00 am to 7:30 pm Eastern Time)
• Email: businesscare@mtsallstream.com
• Fax: 1-800-563-0602

Information we will need to serve you better:

• Your name, organization name and main telephone number
• Your account or customer number (appears on your invoice)
• A copy of your invoice

For moves, adds, changes or disconnects on any of your Allstream services:

• Phone: 1-888-288-2273 (8:00 am to 7:30 pm Eastern Time)
• Email: businesscare@mtsallstream.com
• Fax: 1-800-563-0602

Information we will need to serve you better:

• Your name, organization name and main telephone number
• Your account or customer number (appears on your invoice)
• A copy of your invoice
• Information about the move, add or change you require

Call us: 1-866-282-0111 (service available 24/7)

An Allstream service representative will ask you for:

• your name and telephone number
• a brief description of the problem you’re experiencing
• the address or location where service is affected

What will happen next:

• your request will be routed to a technician in our Service Management Centre
• the technician will diagnose the problem
• you will be advised when you can expect service to be restored

Customer Service Resource Team

If you are not satisfied after speaking with a customer service representative, ask to speak to a service surpervisor. If you are still not satisfied, contact our issues resolution departments as follows:

• Phone: 1-866-883-8618 (8:30 am to 6:00 pm Eastern Time)
• Email: Customer Service Resource Team
• Fax: 1-800-563-0602
• Mail: Allstream Customer Service Resource Team, 200 Wellington St. West, Toronto, Ontario, M5V 3G2

Contact the President's Office

At Allstream we strive to enable transparency in our operations and accessibility to our key personnel. If you have an unresolved concern and wish to escalate it, please feel free to contact the President of Allstream.

Email: dean.prevost@mtsallstream.com (expect a response within two business days)

Commissioner for Complaints for Telecommunications Services

CCTS is an agency independent of the telecommunications industry,  whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long-distance telephone service or Internet, you must first try to resolve it directly with your service provider. If you have been unable to reach a satisfactory resolution, the CCTS may be able to help you.

To learn more about CCTS, you may visit its website  www.ccts-cprst.ca or call toll-free 1-888-221-1687.