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Customer Care

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Residential Internet Support

The billing cycle for all Allstream accounts starts on the first of each month. When you first signed up for service with us, you were charged a partial fee for the remainder of the month. Monthly fees are charged directly to your credit card.

If you have any further questions on this matter, feel free to contact our Customer Service department by filling out the Customer Service email form. You may also call them directly at 1-888-655-7671 from 8am to 7:30pm Eastern Time Monday through Friday.

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Customer Care

Residential Internet Support

How does Allstream's billing work?