Residential Internet Support

ie. Billing plan, credit card number, mailing address
To change your billing plan, credit card number or any other piece of account information please follow the steps below. Please note that all changes made to your account take effect at the beginning of the next billing cycle (ie. 1st of the month).

1. Sign into your account
2. Select Allstream's home page
3. Select Tools icon (at top of our home page)
4. Select Account Management Tools
5. The system will prompt you to enter your username and password. Once completed hit continue
6. Select "View and update personal information"
7. Change your billing plan or credit card number
8. Go to the bottom of the page and click on SEND THESE VALUES TO Allstream