Residential Internet Support

The following document will assist you in understanding Allstream's Simultaneous Logins Policy.

What are Simultaneous Logins?

Simultaneous Logins occur when more than one person is using your Internet account (your Allstream user name and password) at the same time to connect to Allstream.

We have changed our Terms and Conditions of service to allow you to share your account with other members of your family. Account sharing and multiple mailboxes will let you and your family get more benefit from your Allstream account. Though accounts may be shared, only one person at a time may use the account at a time. If more than one connection at a time is made on your account, overlapping time will be charged $1.25 per hour.

For example, if you are at home, on your home computer and connected to Allstream, and at the same time, your sister Judy is at work, on her computer, and connected to Allstream with your Allstream username and password - there would be simultaneous logins on your account record. If you and your sister were connected at the same time for an hour, you would be charged $1.25 on your Allstream account.

How Can I Check My Login History for Simultaneous Logins?

You can easily check your login history for Simultaneous Logins by going to: Account info and selecting View Your Login History