Residential Internet Support

This error will occur when sending email using Allstream's Mail Servers, and you are not dialed into Allstream, or you are not using your OWN mail server.

Allstream has implemented special anti-spam software that disallows the use of our SMTP servers to anyone outside of our network. This means that you must be dialed into Allstream via one of our local access numbers in order to use our mail servers for sending email. The correct name of the Allstream Outgoing mail server is outbox.allstream.com.

If you have a Allstream account, but access your Allstream mail while connected to a different ISP, you will need to use the SMTP (Outgoing Mail Server) of that ISP.

Allstream has implemented these changes to combat email spam on the network. We apologize for any inconvenience this may cause.