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Residential Internet Support

Cause of Problem	Symptoms	Fix
Call Waiting	Your modem disconnects randomly	Refer to the table below for the correct code to disable call waiting. This code wil lhave to go in front of the Allstream access number in your software.
Call Answer	There is no dialtone for the modem.	Pick up your messages or add X3 to your modem initialization string.
Modem is connected incorrectly	No dialtone error	Check whether the modem and phone cords are plugged into correct ports on modem and wall.
Voice Dial Service	Busy signal error or No dialtone error.	Insert *96, before the Allstream phone number.
Busy call return	Modem will fail instead of redialing if busy.	Toggle feature off by picking up phone, dial *02 and then hang up.
Pulse phone line	Modem dials but does not connect	Put the letter 'p' followed by a comma "," in front of the Allstream phone number.

Note: cancel codes (e.g. *70) can be different in different areas of the country.