International Roaming

Take your Internet with you wherever you go. International Internet roaming connects you to the Internet, email, and your mission-critical information from more than 109,000 access points throughout 160 countries.

Overview
International Roaming Tips
Troubleshooting Tips
Roaming Client Software

Overview

It is easy to use. Once you download the roaming client software, it takes only a few moments to install on your laptop. The point-and-click software makes setup simple. In addition, you can use one Internet account and have the convenience of one user name and password worldwide.

This service is enabled through our partnership with iPass, a network of multiple top-tier ISP's. They provide great service in major business centers, making iPass the roaming service of choice for millions of Internet users worldwide.

When you use the roaming service in conjunction with a virtual private network (VPN) solution, you can gain secure access to your corporate network. iPass works with all industry leading VPN, firewall, and token card solutions.

Countries, cities, the available phone numbers and their associated dial-in properties can be found by downloading the iPass Client Software. You can view a complete list of the countries and cities where there are local access numbers on the iPass Website - and choose - Access Point finder at the top of the screen.

Rates

Roaming fees are on a "pay-per-use" basis and rates range by location. The roaming service charges will be included on your monthly Allstream Internet Services bill. Roaming rates will appear on the second statement you receive after your roaming usage. Individual sessions will be charged at the hourly rate, in Canadian dollars, and displayed in your roaming connection manager. You will be charged based on minutes. Session lengths are raised to the next minute. The hourly rates can be found in the software once it has been downloaded onto your computer.

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International Roaming Tips

In many countries you will require different power cords, plugs and phone jacks.

Before you leave:

1. Be sure to test your client software before roaming. Follow the instructions in the iPass User Guide for installing and testing your iPass client. Try several local access points to be sure that you are connecting properly. If you have any difficulty, please follow the instructions in the Troubleshooting Tips for getting support while roaming.

Note: If you are not using the iPass MCM, which has an automatically updating phone book, check with us to make sure you have the most recent iPass phone book before you travel. Be sure your client phone book is updated monthly as numbers frequently change.

2. Understand that modems function differently around the world. Many countries have different telecommunications laws and practices. Check with your modem supplier to ensure your modem will be compatible with the phone systems in the country where you are traveling.

3. Familiarize yourself with your capabilities. When you travel, you can still retrieve email via your normal email client but cannot send email from it. We recommend you use our web email client while travelling which can retrieve your email and send emails.

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Toubleshooting Tips

There are a number of troubleshooting tips included at the end of the Roaming User Guides. We have found that these tips solve 80% of the problems reported by roaming users.

• Troubleshooting Tips for iPassConnect for Windows 95/98/NT/2000
• Troubleshooting Tips for iPass Dial Wizard for Macintosh

If you have questions or concerns, please contact us at 1-866-282-0111

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Roaming Client Software

We provide client software for you to install on your laptop, including all the scripts and properties associated with these numbers so you do not have to re-configure your dialer. Just click on the number of your choice and you will be connected in seconds.

To download, choose the client software for your operating system:

iPass Connect 3.60 is supported on Microsoft Windows 2000 SP 4 or later, and Windows XP Home or Professional SP2 or later, Windows Vista 32 bit (Ultimate/Enterprise/Business editions).

iPassConnect is the next generation dialer designed specifically for roaming users. iPassConnect simplifies and enhances the end-user experience with many compelling features.

• Download Software (exe file)
• User Guide (pdf file)

iPass Dial Wizard - For Macintosh

The iPass Dial Wizard for Macintosh does not have an automatic phone book updating feature. If you are a Macintosh user, please check back here regularly for updated software.

• Download Software for Mac OS 8.8 to 9.2 (hqx file)
• User Guide (pdf file)
• Download Software for Mac OS 10.x ( (dmg file)
• User Guide ( (pdf file)

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