Customer Success Stories

See how Allstream helps our customers succeed. Click to view a short video on each. American Express (2008) Learn about Allstream's ability to deliver customized enterprise solutions and the nature of our close and collaborative working relationships with customers like AMEX. The Dufresne Group (2008) As one of the largest Canadian furniture retailers in Canada with 18 stores, three distribution centres and five warehouses, The Dufresne Group required a contact centre to effectively manage bookings, deliveries and customer service requirements. Looking for more than a phone system; they were seeking an end-to-end national solution. MTS Allstream was selected to consolidate phone and data networks while maintaining quality of service and current IT staffing requirements. The client states that every IT Manager wants to call just one provider who can address their solutions and get all their problems solved with MTS Allstream that's what they get -- and it makes their lives a lot easier. EDS Canada (2008) Learn why Allstream is EDS Canada's first choice in Canada for Carrier Services and IP Telephony, and how our thought leadership approach helps EDS Canada introduce new ideas for their business. Fujitsu Consulting (2008) Learn about Allstream's symbiotic and proactive partnership with Fujitsu, and how we help them stay leading-edge in intensely competitive markets. La-Z-boy Furniture Galleries (Comfort Furniture Galleries) / (2008) Learn about this Edmonton-based retailer's "phenomenal" experience transitioning their antiquated phone systems to an Allstream IP telephony solution. South Interlake Credit Union (2008) Learn how Allstream helped this Manitoba-based credit union adapt their business to the changing technology environment by deploying a secure, reliable and fully-redundant IP enabled network to better serve their customers. Rocky Mountaineer Vacations (2008) Rocky Mountaineer Vacations is a luxury travel company located in Western Canada. Rocky Mountaineer required help consolidating their call centre to a distributed model in a short time frame with no dropped calls. In this business, one dropped call equals $10,000 in revenue. Customer states that the primary reason Allstream won the business was the team listened to the risk the customer faced transitioning the call centre during a peek sales period, and recommended a phase approach. The customer reports that there were no lost calls. With the new system in place, a teleworking solution was implemented resulting in the retention of top producers. Allstream reacted quickly: first meeting to implementation happened in less than four months.

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