It can be hard to find common threads in a sector that encompasses such a wide variety of players. You could be part of an international hotel chain with locations across Canada. A boutique property in the heart of a major city. A luxury retreat in the mountains or by the sea. Or a combination of all those possibilities – or something else entirely.

Wherever you are in the hospitality marketplace – large or small, upscale or affordable – you face some fundamental business challenges: How do you differentiate your property from the competition? How can you make your operations more efficient and get staff working more productively? How do you deliver consistent, personalized service to your guests and keep them coming back for more?

A critical component for meeting these challenges is flexible, reliable and cost-effective communications, on-site and between properties. Whether you’re building a new facility, expanding an existing property or simply upgrading your aging infrastructure, Allstream has the applications expertise and in-depth sector knowledge to meet all of your business needs. Our hospitality solutions are designed to balance innovative thinking with solid performance – all delivered at the best possible price.

Supported by our industry-leading IP-based technology, you can run voice, data and multimedia communications over a single, economical network. We help keep your entire organization – front desk, back office, room service, food and beverage, housekeeping, maintenance – connected anytime, anywhere, as they provide superior service and ensure all hotel operations are running smoothly.

We can also upgrade your Internet connections to meet the needs of guests who’ve come to expect high-speed wireless access not only in their rooms but also in meeting and event areas, in restaurants and bars, in the lobby and retail concourses – anywhere they may find themselves within the facility. And to further differentiate your offer for the corporate and convention market, we can help you develop sophisticated communications and networking services designed exclusively for business customers and to fit your needs.

Allstream’s experts work with your IT and telecom team to ensure your network performs at peak levels around the clock and through the peaks of seasonal demand. Our business continuity and recovery solutions minimize network downtime and service interruptions in the event of an emergency. And we have a full suite of managed and monitored security options to protect your data and applications from cyber threats – before they reach your network.

Improve the guest experience.
Allstream helps ensure that guests thoroughly enjoy their stay by putting in place the high-performance capabilities required to support enhanced communications services. At the same time, we free your staff from mundane telecom tasks, so they can focus on value-added, customer-facing activities, especially during peak periods.

With Allstream’s versatile IP connectivity solutions, you can:

• offer more personalized options to guests as they check in via your website
• ensure that loyal guests get the rooms and services they prefer by improving collaboration and reporting tools
• expedite the check-in process and improve communications between guest rooms and service desks
• deliver self-service amenities such as individually managed wake-up calls and access to voicemail throughout the property
• improve customer response times with enhanced connectivity and communication that connect guests to the right staff person
• offer high-resolution videoconferencing and other connectivity options to your business customers.

 Boost productivity across your organization.
Supported by Allstream’s advanced connectivity solutions and coast-to-coast IP network, your hospitality organization can dramatically improve efficiency while delivering optimum service to guests.

• Improve information flow across your organization, as well as to key suppliers and service providers, with reduced risk of network downtime.
• Enhance the efficiency of employees on the move – and cut down on unnecessary trips – with advance mobile communications tools connecting your front desk, administration, room service, housekeeping and maintenance staff.
• Save your people valuable time by enabling them to pick up voice, fax and email messages from wherever they happen to be on the property.
• Streamline ordering and inventory protocols with suppliers and partners.
• Empower employees to share files and applications from their desktops, set up virtual meetings and connect seamlessly on the move via instant messaging.
• Help managers and staff in different locations work together more cost-effectively using audio Use conferencing and web-based technologies to expand staff training and professional development opportunities.
• Stay up to date with the latest applications and service-delivery technologies, ensuring that your network is always ready for seamless upgrades.

Save money.
With a single solution uniting all phone, voicemail, email, instant messaging and file-sharing capabilities, you can reduce technology costs and lower long-distance bills – while preserving the value of your existing technology investment.

• Save money and IT resources by eliminating the hardware and software required to maintain multiple technology interfaces.
• Reduce travel time and expenses by taking advantage of video and audio conferencing capabilities.
• Cut information management costs by moving from paper-based records to electronic data storage.
• Maximize ROI by migrating to a new communications platform at your own pace, seamlessly integrating enhanced capabilities into your existing network environment.

Stay secure.
Allstream helps protect guests’ personal information and other confidential data by building innovative security solutions into every connection point of our national network. With our experts working alongside your own IT people, you can transfer and store data and records efficiently while maintaining rigorous protection against cyber threats, spam and malware.  Plus, with Allstream Managed Services, we will proactively help you manage and resolve any issues before your guests can even experience them.