Allstream Business Internet offers exceptional value for Canadian business with its unique combination of 3 guarantees.
1. Performance Guarantee: Security, Reliability and IPv6 Ready
Security – Distributed Denial of Service (DDoS) protection is built into our network to stop attacks before they occur. With our self-service TouchPoint portal, you have access to monitoring tools and reports that provide you with granular visibility to DDoS threats on your network.
100% Service Availability (on Fibre Internet*) – If our service is unavailable for any amount of time, we’ll reimburse a portion of your monthly fee for each circuit that goes down. Some conditions apply.
IPv6 Readiness – Our dual-stack approach ensures both IPv4 and IPv6 protocols are available to help with your migration strategy.
2. Service Guarantee: We’re Easy To Do Business With
Our Service Guarantee includes:
Dedicated Order Manager – a single point of contact to oversee the delivery of your solution from contract through installation to acceptance.
Guaranteed Delivery Date – shortly after contract signing, we will work with you to set a firm installation date to which we will be accountable.
Service Resolution Expert – in the event that you contact us with a problem or concern, we’ll assign an expert to own the issue from start to finish while keeping you in the loop until everything is resolved.
First Bill Walkthrough – the option to have us walk you through your first bill or sales quote, checked for accuracy against your contract.
Customer Reference – we’ll connect you directly to an Allstream customer and you can learn more about what it’s like to do business with us.
If we miss on any service commitments that we make to you, we’ll credit you the value of one month’s service.*
* There’s a little fine print here; the guarantee is intended to give you peace of mind that we’re very serious about delivering value.
3. Price Guarantee: We Won’t Be Beat on Pricing
When you sign a contract for Ethernet Internet, we want to make sure you feel that you’re getting the best pricing, so we’ll give you 45 days to compare. In that time, if you come back with a lower quote from the competition – a written quote – for an equivalent service, we’ll either match it or let you out of the contract. It’s that simple.