Allstream’s Integrated Service Management (ISM) capability is an innovative new Allstream IT service that delivers a fully managed end-to-end infrastructure. Data connectivity, IP telephony and Unified Communications applications are included on our world-class 6 MPLS Classes of Service. We also connect each of your worksites through a unique on-site Cisco router that yields cost savings and eliminates many equipment purchases. The single router also simplifies daily monitoring and the rollout of critical future applications such as videoconferencing.

Our experts provide full proactive monitoring and support, and with Allstream acting as your single contact point for both WAN connectivity and UC components, you can vastly simplify network management and stay focused on the tasks that keep your business moving forward. You’ll also enjoy the cost savings and peace of mind afforded by a fully integrated IP Connectivity and Unified Communications solution. Best of all, you’ll maintain control over your overall network strategy while our certified experts monitor day-to-day operations, manage maintenance and upgrades, and rapidly respond to any unexpected interruptions. 

Simplify your IT infrastructure and management.

Allstream’s Integrated Service Management helps your organization minimize the hassles and resource demands of managing a complex IT infrastructure.

• Allstream is the only point of contact for all IP and UC operations and components, which simplifies network management, improves efficiency and eliminates any chance of finger pointing among multiple service providers.
• Our single-router connection enhances network performance visibility, helping to resolve issues such as latency, jitter, packet loss and voice-quality scores.
• In addition to monitoring day-to-day operations, Allstream manages maintenance and upgrades, as well as rapidly responding to any interruptions to minimize business downtime.
• ISM technologies prioritize voice and data traffic through the integration of IP voice technology over a QoS–enabled IP infrastructure.
• Allstream’s fully managed ISM capability helps mitigate disruptions with a standardized approach to configuration backup, archiving and recovery.
• You can easily initiate service requests and view account information, including on-demand detailed network device and application performance reports, invoices, open call status and system configurations.
• Certified experts proactively provide 24 x 7 x 365 management and monitoring of your entire Cisco UC network (including voice, UC applications, servers, routers, switches and gateways) and data connectivity to minimize downtime and maximize customer service.
• This fully managed service also reduces strain on internal IT resources for day-to-day operations, maintenance, management and upgrades.

Boost productivity and user experience across your organization.

With Allstream’s Integrated Service Management capability in place, your people can efficiently exchange vital information while avoiding the inefficiencies of downtime.

• With your network managed around the clock, your IT teams can reallocate time and resources to major upgrades and new solutions that enhance the bottom line.
• User experience is enhanced by prioritizing voice traffic over data traffic to reserve bandwidth for predictable voice quality.
• Our certified experts proactively manage and monitor the health and performance of networks and applications availability around the clock to optimize end-user QoE (quality of experience).

Deliver a better customer experience.

With Integrated Service Management helping to enhance productivity across the organization, your customers benefit from faster response times and superior care – which in turn leads to improved satisfaction levels and long-term loyalty. We also help you integrate IP voice technology over a QoS–enabled IP infrastructure to better manage customer service levels, and our voice failover procedures mean you never lose voice applications during network faults.

Keep pace with changing needs.

Allstream’s Integrated Service Management team makes sure that your technology keeps pace as you:

• upgrade your communications infrastructure and add new applications
• adjust bandwidth requirements to match business cycles
• launch business
• regroup after a disaster.

Reduce IT infrastructure and staffing costs.

Allstream’s Integrated Service Management provides support for both voice and data network operations over a single router, saving you money on equipment and in-house tech support.

• With a single service provider and one Cisco router delivering both connectivity and UC, you can control costs with predictable monthly fees.
• Selecting a fully managed service for voice and data allows you to shift a large capital project to a monthly operating expense.
• Eliminating the need for dual routers at each location helps you lower the price point per user.
• Converged state-of-the-art infrastructure enables the implementation of critical new applications (such as videoconferencing) without costly upgrades and investments in additional resources and technology.
• Our out-tasking operations are delivered with a single point of contact that simplifies management and delivers performance cost-effectively.
• Focus your limited internal IT resources on strategic activities and business growth while maintaining control over your communications and data infrastructure through a 24 x 7 x 365 Allstream Support Access Portal (ASAP).
• Improve reporting transparency, get immediate visibility into your UC and data network performance and meet compliance with increasingly stringent reporting requirements.
• We help safeguard against obsolescence with proactive recommendations for upgrades.

Reduce downtime and enhance business continuity.

Allstream’s converged network infrastructure, real-time monitoring and single-point-of-support contact help reduce downtime and strengthen your business continuity strategy, saving you money and work hours while enhancing customer service and corporate profile.

• We mitigate risk through a single point of contact for both data and voice issues, resulting in faster problem resolution.
• Protect valuable customer connections with our voice failover procedures, which ensure that voice applications are operational during network faults.
• Our network management experts proactively monitor your IT infrastructure to target and solve problems before they impact your daily operations.
• We help you create UC and data environments that meet industry standards and protect you from operational risk and reduced ROI.
• Our process-based approach to accepting, evaluating and expecting MACD (moves, adds, changes or deletions) requests helps limit disruptions and downtime.