There’s a lot to manage in a complex unified communications (UC) environment. You may be responsible for IP telephony and LAN infrastructure, along with various collaboration, presence and mobility applications – including videoconferencing. You’re under pressure to stay current with the latest upgrades and emerging technologies. Just keeping everyone reliably connected, with ready access to a growing array of apps, can strain your budget, time and human resources.

With Allstream’s Unified Communications Managed Services, our experts provide proactive monitoring and support for your entire converged UC network and its integrated applications. We help you increase network efficiency, optimize customer service, support growth initiatives and cut operating expenses – all for a very reasonable monthly fee. Choosing from a range of service models, you retain control of your converged communications infrastructure while we ensure your people stay connected with each other and with customers, even when you’re expanding, moving or streamlining your business.

Simplify the management of your UC environment.

Allstream’s UC Managed Services can handle some or all of the day-to-day management of your converged UC environment. With our highly trained and certified specialists backing you up, you’re free to focus your IT team on more strategic growth and change initiatives.

Here’s how Allstream simplifies the complexity of UC management across the board:

• We help you reduce downtime and delays by ensuring the peak performance of your UC environment.
• We monitor, notify and report on network/application availability, health and performance – optimizing end-users’ quality of experience.
• Backed by our certified support personnel and proven methodologies, you can quickly identify and resolve critical issues.
• Our standardized approach to configuration backup, archiving and recovery helps mitigate disruptions.
• You can focus on core business activities, leaving complex day-to-day management to our certified team who implement moves, adds, changes and deletions, as well as software upgrades and configuration backups.
• Improve your budget management with easy-to-understand start-up costs and predictable monthly charges.
• Access accurate reporting on demand through our secure web-based portal.
• We help mitigate risk by enabling you to respond quickly to unpredictable events, and by providing for business continuity.
• We help you safeguard against technology obsolescence with proactive recommendations for UC network upgrades.
• Get more out of your UC investment by easily integrating additional applications and features without worrying about how they will affect network performance.

Boost productivity across your organization.
More and more businesses are adding real-time and high-bandwidth applications to their network infrastructures. Managing network performance can consume internal resources and compromise IT department productivity by taking time away from core functions. Allstream’s UC Managed Services help improve productivity by keeping your people securely connected around the clock, wherever business takes them. Meanwhile, your IT team can direct their time and resources to key applications and enhancements that will directly improve bottom-line results.

Deliver a better customer experience.
By enhancing productivity across your organization and minimizing business and network disruptions, you can boost your service levels with faster response times and superior care – building long-term loyalty.

Keep pace with changing needs.
Your UC environment has to evolve to match the needs of your organization. From network assessment through planning and implementation, Allstream’s UC Managed Services will automatically keep pace as you:

• upgrade your communications infrastructure
• adjust bandwidth to accommodate high (or low) seasonal call volumes
• expand or delete business applications
• add new employees and offices
• streamline your business
• move to a new location
• regroup after a disaster

Reduce IT infrastructure and staffing costs.
Supporting a complex, constantly evolving UC infrastructure requires dedicated IT resources and ongoing training and education. With Allstream’s UC Managed Services, our certified experts help you manage your converged network infrastructure and applications while reducing or eliminating costs arising from:

• internal resources allocated to monitoring, reporting and upgrading
• specialized IT training and education
• capital expenditures on network infrastructure
• lower productivity from network downtime and reduced applications performance.

Increase your network ROI.
Allstream’s UC Managed Services complement your existing investments while helping your IT team improve network/applications performance and make more informed decisions around technology planning and investment. Our network assessment service can also help you accelerate your transition to full IP-based business communications, further optimizing your UC environment.