IP Relay is a free operator assisted service that enables persons with a hearing impairment (deaf, deafened, hard of hearing) and individuals who have difficulty speaking to make and receive text based calls from their personal computer (PC).

The person using Allstream IP Relay will type his or her conversation to an Allstream IP Relay operator, who then reads the typed conversation to the other party. The Allstream IP Relay operator then types the other party's spoken words back to the IP Relay user.

There is no charge for using the Allstream IP Relay Service to place local using a PC. For wireless Smartphone devices all applicable usage charges will apply and appear on your company's Allstream bill

Allstream IP Relay service is available in both English and French. The IP Relay user will select their language preference when registering for the service.

Calls placed through the Allstream IP Relay Service are entirely confidential. Allstream IP Relay operators are professionally trained and follow a strict code of ethics. No record of conversation content is retained.

*Important - you must have Allstream telephone service to register for Allstream IP Relay service

• Go to IP Relay Register >>
• Fill in required information in appropriate fields
• Submit your hearing impaired certificate and signed IP Relay for the Hearing Impaired Service Schedule. Your company must have an active master agreement with Allstream to which this document will be added via email IPRelayAdmin@mtsallstream.com or fax to 1-416-640-5219
• You will be notified by e-mail of your registration status within 24 to 48 hours after receipt of your documentation
• A successful registration e-mail will include your 9 digit IP Relay number and password information

• Go to IP Relay Log on >>
• Enter your access number (9 digit IP Relay number) into the Access Number field
• Enter your password
• Click on "log on"
• You will be taken to the Allstream IP Relay service page and you can begin making calls