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Hosted Collaboration
Enterprise Collaboration in the Cloud – Anywhere, Anytime on Any Device

Allstream's Hosted Collaboration Solution (HCS) is a scalable software set that integrates your phones with all other digital communication systems, directories and devices. HCS enables your work teams to make faster, more effective decisions and provide better service to your customers.


HCS is a fully managed cloud-based service that delivers Unified Communications and Collaboration (UCC) applications over a secure MPLS network. With Allstream HCS you can:

  • Quickly access cloud-based resources wherever you’re working
  • Manage costs with predictable per-user monthly rates
  • Easily scale service levels up or down to address seasonal needs
  • Deploy different license types to individuals across work groups or departments as required
  • Enhance the user experience and productivity with advanced customization. Eliminate costs and headaches of equipment maintenance and software upgrades
  • Provide enterprise wide business continuity and disaster recovery without extra hardware licenses, or software


Our experience, network, and service guarantee

Allstream is a longstanding, award-winning Cisco partner and the FIRST provider in Canada certified by Cisco to deliver HCS solutions.

Our nation-wide, high-performance IP network integrates SIP Trunking for PSTN connectivity and provides secure, reliable connections and unlimited bandwidth for all your communications and collaboration requirements.

Allstream is also the only national provider to back our services in writing with the Allstream Service Guarantee. For more reasons to consider Allstream click on the "Why Allstream" tab at the top.

*The Basic License includes support for a single device, which can be a Cisco 3905, Cisco 6901, Cisco 6911, Cisco 6921 or Cisco 7821 IP Phone. The Foundation License includes support for a single device, either a hard Cisco IP Phone or a Cisco Jabber Desktop Softphone or Smartphone Client.

Allstream’s HCS service bundles include a rich set of Unified Communications features and applications to meet ALL of your organization’s collaboration needs.

Feature Options

UNIFIED MESSAGING Single message repository, accessible from your office phone, cell phone or softphone for voicemail, email, SMS messages.
IM & PRESENCE Secure Instant Messaging and Presence indictors let you know who is available on what device in real-time.
DESKTOP A software-based phone application resident on a user’s desktop or laptop.
SMARTPHONE CLIENT Jabber applications for seamless voice and video on your mobile device.
DEVICES (phones/endpoints) Includes Cisco IP office phones, in-building wifi phones, cell phones, smartphone and tablet devices (Android, Apple, Blackberry).
SIP TRUNKS & DATA TRANSPORT Includes Allstream SIP reach to 90+% of Canadian businesses and flat rate Canada calling rate plans including free long distance minutes.
SELF-CARE PORTAL Includes customer administration portal to manage user access and features; an end-user portal for password reset; personalization; and mobile number updates.
FULLY MONITORED & MANAGED 24 x 7 x 365 proactive monitoring and problem resolution, remote and on-site if required.

For pricing and service options, visit Service Options.

Superior Protection

Allstream’s HCS delivers dedicated applications to each end user on a shared, secure hardware platform, ensuring data and operational integrity. Leveraging the Allstream network’s unique security, Allstream provides embedded business continuity protection no matter what crisis arises.

Additional Benefits

  • A single, on-premise gateway “cloud connector” to ensure telephony survivability
  • A customer administration portal that lets you easily manage your own moves and changes
  • An end user portal access for self-administration of speed-dial lists, feature activation and personalization
  • Allstream SIP Trunking at a ratio of one Digital Trunk Equivalent for every five HCS seats
  • A Direct Inward Dial (DID) number associated with every seat
  • Core HCS platform upgrades (hardware and software), as well as ongoing maintenance and support

Allstream HCS is available in three possible service levels, or “bundles”, offering support for up to 10 devices per user. Devices include physical endpoints, mobile clients, PC-based soft clients or third-party client software.

Service Levels

BASIC SEAT Delivers core IP communications services for basic telephony users, including enterprise voicemail boxes and Instant Messaging/Presence. Includes support for one Cisco IP Phone device option.
FOUNDATION SEAT In addition to the Basic Seat features, Foundation provides video telephony support for video-enabled Cisco devices. End users can choose support for a Cisco IP Phone, softphone or mobile softphone client.
STANDARD SEAT Extends the Foundation service capabilities to support up to ten devices.


Contact Centre Agent Seats are also available. This IP-based customer interaction management solution uses Cisco Unified Contact Center Express. Call us for more details.

Pricing

  3 Year Monthly Rate 5 Year Monthly Rate
BASIC SEAT $28.00 / Seat $23.00 / Seat
FOUNDATION SEAT $34.00 / Seat $27.00 / Seat
STANDARD SEAT $39.00 / Seat $32.00 / Seat


*The Basic License includes support for a single device, which can be a Cisco 3905, Cisco 6901, Cisco 6911, Cisco 6921 or Cisco 7821 IP Phone. The Foundation License includes support for a single device, either a hard Cisco IP Phone or a Cisco Jabber Desktop Softphone or Smartphone Client.

First in Canada

Allstream was the first service provider in Canada to bring to market a Cisco-powered collaboration solution over a national MPLS and SIP network. We were also the first national provider in Canada to offer SIP Trunking and the first provider to certify all leading PBX solutions in the market with our SIP Trunking service.

Our technicians and engineers bring thirty years of experience delivering the most advanced communication and networking technologies to Canadian businesses. As an Allstream customer, you can be sure that your migration to our HCS platform will be simplified and carefully managed every step of the way.

Allstream Service Guarantee

We recognize that customers today want to work with a provider that’s easy to do business with and makes commitments they stand behind. The Allstream Service Guarantee includes:

Dedicated Order Manager – a single point of contact to oversee the delivery of your solution from contract through installation to acceptance.

Guaranteed Delivery Date – shortly after contract signing, we will work with you to set a firm installation date to which we will be accountable.

Service Resolution Expert – in the event that you contact us with a problem or concern, we’ll assign an expert to own the issue from start to finish while keeping you in the loop until everything is resolved.

First Bill Walkthrough – the option to have us walk you through your first bill or sales quote, checked for accuracy against your contract.

Customer Reference – we’ll connect you directly to an Allstream customer and you can learn more about what it’s like to do business with us.

If we miss on any service commitments that we make to you, we’ll credit you the value of one month’s service.*

* There’s a little fine print here; the guarantee is intended to give you peace of mind that we’re very serious about delivering value.

National IP Network

Allstream National IP Network

As Canada’s all-business communications provider, we own and operate a national IP network that extends over 30,000 fibre kilometres and directly connects into nearly 3,000 buildings across Canada. No matter how many people and offices you need to link, you can count on secure, reliable connections with unlimited bandwidth over the all-business Allstream IP network. Allstream’s Business IP VPN service offers six levels of QoS prioritization levels, leveraging the flexibility and intelligence of IP routing and SIP Trunking to reliably transport application traffic between the cloud and all enterprise locations.

Our Partners

We partner with the best in the industry.

As a longtime partner of Cisco Systems, Allstream has earned the highest award for Customer Satisfaction Excellence in the industry-leading vendor’s Channel Partner Program. The Cisco award recognizes Allstream’s commitment to superior service as a core value for our company and a key driver in our success.

We partner with the world’s best to deliver the best solutions for our customers. For a complete listing of our technology partners, visit the partners section of our website.

Starting at $23 a seat / month.*  Get a quote today.
  
Or call 1-855-299-7050
Starting at $23 a seat / month.*  Get a quote today.
Or call 1-855-299-7050
Related Resources

Case Study: Corporate Networks - Providing next-gen communications with hosted collaboration
Learn how Corporate Networks increased business scalability and continuity while reducing its need for on-premise support.

Case Study: Nilex - Jumping to the unified communications forefront with hosted collaboration
Learn how Nilex improved business continuity and customer experience while driving savings.

On-Demand Webinar: Introducing Allstream Hosted Collaboration Solution
A step-by-step guide on using HCS to transform collaboration in your workplace without purchasing new hardware.

The Enterprise Collaboration eBook: A How-to Guide to Unified Communications
An in-depth guide to planning and implementing a Unified Communications solution for your business.

Allstream HCS: A Technical Overview of Unified Communications in the Cloud
Technical overview includes security and network features and Cisco technology used to power HCS.