Allstream Hosted Collaboration Solution (HCS) provides the tools that working teams can use to collaborate in real-time from anywhere, on any device – enabling effective and speedy decision making for the business.
HCS is a fully managed cloud-based service that delivers Unified Communications and Collaboration (UCC) applications over a secure MPLS network. With Allstream HCS you can:
Our experience, network, and service guarantee
Allstream is a longstanding, award-winning Cisco partner and the FIRST provider in Canada certified by Cisco to deliver HCS solutions.
Our nation-wide, high-performance IP network integrates SIP Trunking for PSTN connectivity and provides secure, reliable connections and unlimited bandwidth for all your communications and collaboration requirements.
Allstream is also the only national provider to back our services in writing with the Allstream Service Guarantee.
For more details and reasons you should consider working with us, visit Why Allstream..
Allstream’s HCS service bundles include a rich set of Unified Communications features and applications to meet ALL of your organization’s collaboration needs.
|UNIFIED MESSAGING||Single message repository, accessible from your office phone, cell phone or softphone for voicemail, email, SMS messages.|
|IM & PRESENCE||Secure Instant Messaging and Presence indictors let you know who is available on what device in real-time.|
|DESKTOP||A software-based phone application resident on a user’s desktop or laptop.|
|SMARTPHONE CLIENT||Jabber applications for seamless voice and video on your mobile device.|
|DEVICES (phones/endpoints)||Includes Cisco IP office phones, in-building wifi phones, cell phones, smartphone and tablet devices (Android, Apple, Blackberry).|
|SIP TRUNKS & DATA TRANSPORT||Includes Allstream SIP reach to 90+% of Canadian businesses and flat rate Canada calling rate plans including free long distance minutes.|
|SELF-CARE PORTAL||Includes customer administration portal to manage user access and features; an end-user portal for password reset; personalization; and mobile number updates.|
|FULLY MONITORED & MANAGED||24 x 7 x 365 proactive monitoring and problem resolution, remote and on-site if required.|
For pricing and service options, visit Service Options.
Allstream’s HCS delivers dedicated applications to each end user on a shared, secure hardware platform, ensuring data and operational integrity. Leveraging the Allstream network’s unique security, Allstream provides embedded business continuity protection no matter what crisis arises.Additional Benefits
Allstream HCS is available in three possible service levels, or “bundles”, offering support for up to 10 devices per user. Devices include physical endpoints, mobile clients, PC-based soft clients or third-party client software.
|BASIC SEAT||Delivers core IP communications services for basic telephony users, including enterprise voicemail boxes and Instant Messaging/Presence. Includes support for one Cisco IP Phone device option.|
|FOUNDATION SEAT||In addition to the Basic Seat features, Foundation provides video telephony support for video-enabled Cisco devices. End users can choose support for a Cisco IP Phone, softphone or mobile softphone client.|
|STANDARD SEAT||Extends the Foundation service capabilities to support up to ten devices.|
Contact Centre Agent Seats are also available. This IP-based customer interaction management solution uses Cisco Unified Contact Center Express. Call us for more details.
|3 Year Monthly Rate||5 Year Monthly Rate|
|BASIC SEAT||$28.00 / Seat||$23.00 / Seat|
|FOUNDATION SEAT||$34.00 / Seat||$27.00 / Seat|
|STANDARD SEAT||$39.00 / Seat||$32.00 / Seat|
*The Basic License includes support for a single device, which can be a Cisco 3905, Cisco 6901, Cisco 6911, Cisco 6921 or Cisco 7821 IP Phone. The Foundation License includes support for a single device, either a hard Cisco IP Phone or a Cisco Jabber Desktop Softphone or Smartphone Client.
First in Canada
Allstream was the first service provider in Canada to bring to market a Cisco-powered collaboration solution over a national MPLS and SIP network. We were also the first national provider in Canada to offer SIP Trunking and the first provider to certify all leading PBX solutions in the market with our SIP Trunking service.
Our technicians and engineers bring thirty years of experience delivering the most advanced communication and networking technologies to Canadian businesses. As an Allstream customer, you can be sure that your migration to our HCS platform will be simplified and carefully managed every step of the way.
Allstream Service Guarantee
We recognize that customers today want to work with a provider that’s easy to do business with and makes commitments they stand behind. The Allstream Service Guarantee includes:
Dedicated Order Manager – a single point of contact to oversee the delivery of your solution from contract through installation to acceptance.
Guaranteed Delivery Date – shortly after contract signing, we will work with you to set a firm installation date to which we will be accountable.
Service Resolution Expert – in the event that you contact us with a problem or concern, we’ll assign an expert to own the issue from start to finish while keeping you in the loop until everything is resolved.
First Bill Walkthrough – the option to have us walk you through your first bill or sales quote, checked for accuracy against your contract.
Customer Reference – we’ll connect you directly to an Allstream customer and you can learn more about what it’s like to do business with us.
If we miss on any service commitments that we make to you, we’ll credit you the value of one month’s service.*
* There’s a little fine print here; the guarantee is intended to give you peace of mind that we’re very serious about delivering value.
National IP Network
As Canada’s all-business communications provider, we own and operate a national IP network that extends over 30,000 fibre kilometres and directly connects into nearly 3,000 buildings across Canada. No matter how many people and offices you need to link, you can count on secure, reliable connections with unlimited bandwidth over the all-business Allstream IP network. Allstream’s Business IP VPN service offers six levels of QoS prioritization levels, leveraging the flexibility and intelligence of IP routing and SIP Trunking to reliably transport application traffic between the cloud and all enterprise locations.
We partner with the best in the industry.
As a longtime partner of Cisco Systems, Allstream has earned the highest award for Customer Satisfaction Excellence in the industry-leading vendor’s Channel Partner Program. The Cisco award recognizes Allstream’s commitment to superior service as a core value for our company and a key driver in our success.
We partner with the world’s best to deliver the best solutions for our customers. For a complete listing of our technology partners, visit the partners section of our website.