Info Sheet: Allstream’s Integrated Service Management

Allstream’s Integrated Service Management (ISM) capability is an innovative new IT service that delivers a fully managed end-to-end infrastructure providing data connectivity, IP telephony and Cisco Unified Communications applications.

Managing a voice and data infrastructure can stretch your IT resources to the limits, resulting in reduced productivity, downtime, poor network and applications performance and even lost revenues profits and customers. The challenges are complex and interconnected::

• IT infrastructures with multiple UC and network platforms are difficult to maintain and monitor without dedicated, around-the-clock IT staff and state-of-the-art monitoring tools.
• Improperly integrated and managed business networks hinder the rollout of new capabilities and applications.
• Multiple contact points for monitoring and management services increase IT costs and lead to delays when problems strike your network.
• Insufficient monitoring tools and expertise lead to limited visibility into critical performance networks such as latency, jitter, packet loss and voice quality scores.
• UC and data environments that operate below industry standards expose companies to operational risk and reduced ROI.

Allstream’s Integrated Service Management provides Business IP Service data connectivity and IP Telephony with the deployment of Cisco Unified Communications (UC) applications – all in a single service capability.

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