Case Study: Advanis reduces costs and extends its local presence with IP trunking

"Significantly reduced long distance expenses."

Advanis now has an IP trunking solution and a dedicated service rep for all its needs. It greatly reduced long distance expenses and established a local calling presence in both Toronto and Waterloo.

Company
Since 1990, Advanis has provided industry-leading custom and quantitative market research through an innovative combination of information systems and technology, econometric theory and management science.

Challenge
Following an expansion and a switch to geographically dispersed call centre agents, Advanis’ long distance expenses doubled. It needed an infrastructure and pricing solution that could substan­tially reduce its expenses while maintaining call centre flexibility.

Outcomes

• Significantly reduced long distance expenses
• Maintained local presence in key national markets without associated long distance costs
• Eliminated remote telephony infrastructure expenses
• Improved customer service capabilities
• Expanded staff mobility options
• Improved carbon footprint by eliminating infrastructure and office space

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