Case Study: Allstream implements Integrated Service Management enabling NEC to deliver effective voice and data

"Converged voice and data to lower costs and improve functionality."

The company chose Allstream’s Integrated Service Management comprised of Unified Communications, Managed UC, Managed MPLS and Managed Contact Centre.

Company

National Express Corporation (NEC) is one of North America’s leading transportation firms. NEC is committed to providing the highest levels of quality transportation, customer service and safety.

Challenge

NEC wanted a unified communications solution that could integrate voice and data connectivity in a single solution.

Outcomes

• Converged voice and data to lower costs and improve functionality
• Centralized contact centre and dispatch capabilities
• Improved business continuity with switching, failover and rerouting capabilities
• Enhanced security with MPLS capabilities, VPN controllers and firewalls
• Gained full management of communications, IT security and other back office processes
• Increased network scalability to accommodate future growth
• Consolidated and simplified billing
• Reduced risk of application failure and service quality degradation
• Simplified administration with a single-point-of-contact and support

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