Case Study: Steel-Craft Doors converges network, improves inter-office communications with IP phone solution

"Significantly reduced inter-office long distance costs."

With a national production, sales and distribution network, Steel-Craft Door Products Ltd.’s operating efficiency was increasingly limited by its outdated Nortel phone system. Not only was system maintenance and management awkward and time-consuming, the old system simply didn’t have the connectivity and convenience features unified communications solutions can now cost effectively deliver. Steel-Craft Door Products Ltd. wanted to connect its offices to improve internal communication and collaboration; provide customers with centralized, one-call access to customer service; enable teleworker functionality; and generally take advantage of current unified communications benefits.

Company
With a national manufacturing, sales and distribution network, Steel-Craft Door Products Ltd. Is Canada’s leading manufacturer of residential and commercial garage doors.

Challenge
Steel-Craft Door Products Ltd. needed an IP telephony solution that would converge inter-office communications, offer unified communications benefits and enable centralized customer service.

Outcomes

• Converged communications platform for efficiency, convenience and savings
• Significantly reduced inter-office long distance costs
• Improved business continuity with redundancy features of centralized calling model
• Vastly simplified management and deployment of new system components
• Enhanced customer service, with representatives accessible from anywhere