Case Study: Carfinco income fund extends its network – both real and virtual – beyond a single branch, and in record time

"Optimized collaboration between sales associates across the larger network by supporting roughly 20 new users in its Quebec office."

Racing towards an aggressive site launch deadline – which was approximately one month away – Carfinco realized it needed to ensure not only that Internet and phone services at its new location would be compatible with those at its main office, but also that all systems would be up and running very quickly.

Company
Carfinco Income Fund is Canada’s leading specialty automotive-finance income fund, providing consumer vehicle loans to borrowers unable to obtain financing through traditional lending sources.

Challenge
Racing towards the deadline for its Quebec-branch launch—in a first attempt at expansion beyond its Edmonton site—Carfinco needed to ensure not only that Internet and phone services at its new location would be compatible with those at its main office, but also that all systems would be up and running in record time.

Outcomes

• Implemented desired communications solution in less than a month, meeting target date for opening second branch
• Allowed for ensuing improved customer experience due to service continuity, enhanced market presence and overall quicker client response
• Optimized collaboration between sales associates across the larger network by supporting roughly 20 new users in its Quebec office
• Supported consistent, effective long distance and local telephony, as well as Internet communication, within and between branches using a single communications provider

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