Case Study: Cedar implements unified communications solution with Allstream Shield

"Lowered bad debts by $100,000 in 2010 alone."

 With an IP phone system, call recording and Allstream Shield, Cedar enjoys major savings, including fewer defaults on phone-only transactions.

Company
Cedar Publishing creates produces and places print publications for non-profits and associations.

Challenge
Cedar needed to lower its call centre long distance costs and reduce the number of payment defaults on unverifiable customer ads placed by phone.

Outcomes

• Lowered bad debts by $100,000 in 2010 alone
• Reduced service calls and time spent per issue
• Paid for call recording system with long distance savings
• Covered technological upgrades with Allstream Shield

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