Case Study: ComputerTalk expands SIP Trunking infrastructure to efficiently support rapid growth

"Delivered substantial long distance savings to customers, particularly valuable to clients on limited budgets."

 
Allstream’s IP Trunking experience was, indeed, critical. Beyond possessing the technological know-how, Allstream works regularly with leading vendors like ComputerTalk, helping organizations of all kinds meet their converged communications needs. Allstream’s proven IP Trunking solution now provides ComputerTalk with 3,500 virtual voice channels over 11 trunk groups, for national coverage that includes Quebec, Ottawa, Sudbury, St. John’s, Halifax, Mississauga, Victoria, Toronto, Montreal and Vancouver.

Company
ComputerTalk is Canada’s leading provider of contact centre and interactive voice response (IVR) solutions. Its Unified Communications solution, called ice (Intelligent Communication Exchange), supplies clients with complete on-premise or cloudbased IP communications.

Challenge
As a rapidly growing business with an expanding client base, ComputerTalk needed to increase the SIP trunking infrastructure and capabilities that support its core solutions and services.

Outcomes

• Improved solution scalability to meet its clients’ enhancement needs more quickly and efficiently
• Delivered substantial long distance savings to customers, particularly valuable to clients on limited budgets
• Implemented network based redundancy to provide enhanced reliability
• Implemented active network monitoring as part of Allstream Managed Network Services
• Gained an acknowledged leadership position and market advantage in IP communications in Canada and the US