Case Study: CSL simplifies services and extends capabilities with Allstream voice, data and network solutions
"Achieve a seven-year payback on an initial $130,000 investment in IP telephony."
As a world shipping leader with multiple global office locations, CSL couldn’t afford to waste time, money and resources maintaining a multivendor communications network running on different technologies and relying on wildly varying levels of customer service and support. With changes in the communications industry— mergers, acquisitions, takeovers—its customer reps had changed, invoicing was increasingly confusing, volume discounts were complex and the whole system was difficult to manage.
Company
Canada Steamship Lines (CSL) is a division of the CSL Group Inc., a world-leading provider of marine dry bulk cargo.
Challenge
CSL had separate phone, Internet and data services provided by multiple vendors, making consistent service a major challenge.
Outcomes
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