Case Study: Ganz executes on redundant communications strategy by adding Allstream Internet and telephony

" Increased data throughput with consistently faster Internet speeds."

Ganz decided to expand its business scope by increasing the number of ordering lines, trunk lines and Internet services – and bringing fibre into its main building – Ganz was skeptical of sticking with its current carrier. Though a major telecom player, this provider had proven inattentive and difficult to work with. To overcome this – and to further its communications strategy of having multiple vendors for redundancy – it needed a new provider that could bring in the technology and services required and ensure a responsive, flexible working relationship..

Company
Ganz is a gift and collectible company, selling plush products, giftware and fashion and home accessories. Its product lines include Webkinz and Bella Casa.

Challenge
With network efficiency and continuous uptime a business must, Ganz needed a communi¬cations provider who could meet its expanding technological and customer service requirements.

Outcomes

• Reduced Internet outages, improving quality of service
• Executed on redundant communications strategy by adding another strong provider
• Increased data throughput with consistently faster Internet speeds
• Improved business continuity
• Simplified billing and gained greater cost transparency
• Enjoy one-to-one contact with a dedicated Allstream account representative

Download Complete Case Study (PDF)