Case Study: HP strengthens network services with a managed Unified Communications solution

"Eliminated roughly 1,000 telephony moves, adds and changes (MACs) annually by transitioning 2,500+ users to IP telephony. "

As the company’s client base began to expand, however, HP Enterprise Services was having difficulty delivering on this mandate. Each time a new client had to be connected to HP data centres, the company had to install a new circuit.To resolve this challenge, HP went in search of an MPLS supplier capable of both delivering network services across Canada and of linking into the company’s global network.

Company
HP Enterprise Services is a leading global technology services provider, delivering seamless, secure, context-aware business solutions to customers in Canada and worldwide.

Challenge
As a provider of Internet, voice and data services to major international customers, HP Enterprise Services needed to streamline its communications infrastructure by replacing multiple circuits with an integrated network environment.

Outcomes

• Optimized data centre functionality to simplify service deployment for clients across the world
• Vastly improved system management and customer service by replacing multiple circuits with a centralized MPLS network connection
• Strengthened system security, business continuity and scalability
• Virtually eliminated roughly 1,000 annual telephony moves, adds and changes (MACs) by transitioning over 2,500 users to IP telephony
• Enhanced productivity and reduced long distance charges by integrating soft phones into staff laptops

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