Case Study: Law firm Mathews Dinsdale migrates to new offices with a Unified Communications Solution

"Enabled future applications and services, such as large-scale, user-managed conference calling and iPad and Blackberry integration."

After more than 20 years in the same offices, Mathews Dinsdale was expanding and moving to new offices. Since the migration would require the assistance of a technology company, the Firm felt it should also consider significantly upgrading its communications platform to make its new office environment more functional, stable and flexible. Effective communications are critical for lawyers – and for clients. Mathews Dinsdale knew its existing system, which did not make use of IP telephony, required improvement.

Company
Mathews Dinsdale is a leading Canadian law firm, representing employers in all areas of workplace law.

Challenge
With an impending move to new offices, Mathews Dinsdale needed a new provider that could not only manage the move, but recommend communications and service upgrades to reduce downtime, improve client service and allow greater user flexibility and remote access.

Outcomes

• Had new offices up and running in the allotted time
• Converged voice and Internet environments
• Implemented a suite of previously unavailable telephone flexibility options, including full remote system access and remote office presence
• Improved client service and accessibility
• Enabled future applications and services, such as large-scale, user-managed conference calling and iPad and Blackberry integration

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