Case Study: PasWord Group enhances productivity, business continuity and security with an Allstream MPLS solution

"Enhanced quality of service with Managed Services."

 
After aggregating competitive information and researching industry best practices, the company decided to transition to Allstream’s MPLS network. While it started with a two-site connection between Montreal and Toronto, the company was so happy with the solution that it recently added its third site.

Company
The PasWord Group of Companies is a specialized provider of security, paging and call centre support services, delivered through four main divisions: AnswerPlus Toronto, AnswerPlus Hamilton, AnswerPlus Montreal, and PasWord Protection Services.

Challenge
Although it tried several solutions, the AnswerPlus division of Password Group was having trouble effectively connecting its Montreal, Toronto and Hamilton locations.

Outcomes

• Improved application availability and staff productivity
• Virtually eliminated downtime, which was formerly measured in several hours per week
• Strengthened business continuity with improved site-to-site connectivity
• Tightened security with an enhanced network architecture
• Enhanced quality of service with Managed Services
• Reduced technical workload by virtually eliminating fixes, which previously took up to 30 hours per week

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