Case Study: Solium Capital enjoys substantial ROI with Allstream’s IP Trunking solution

"Reduced long distance expenses by $10,000 to $12,000/month"

Allstream was the only Canadian provider offering the complete solution Solium needed, although it could have looked to AT&T, who provides its US services. It chose Allstream. “We were paying a lot for voice services and long distance, and we knew a consolidated voice/data solution was the right way to go,” says Solium IT Director Simeon Ventura, “but our current provider simply didn’t have the combination of technology and services we needed. Allstream had the answers and did a great job. The implementation was focused and smooth and the support team was incredible.” With the Allstream IP trunking solution up and running, Solium now has voice/data convergence between Toronto, Montreal and the main hub in Calgary. It also has digital trunk extensions connecting Vancouver and Edmonton to enable four-digit in-company calling. With over 30 call centre agents in two locations, plus ongoing employee usage, Solium has reduced long distance expenses, simplified system deployment and quickly realized a significant ROI.

Company

With more than 1,600 clients and 1 million participants in over 80 countries, Solium Capital is the world’s largest independent provider of stock plan administration software and services.

Challenge

Looking to save money, improve services and boost organizational efficiencies, Solium wanted to implement an IP trunking solution between its main offices.

Outcomes

• Reduced long distance expenses by $10,000 to $12,000/month
• Created a direct link between Canadian and US call centres for reliable failover capacity
• Improved customer confidence and service with network reliability
• Improve scalability of IT and network environments