Case Study: Sunova Credit Union implements a managed, centralized, seamless communications solution

"Improved collaboration for its 150 users with 4-digit dialing within and across branches."

With Allstream’s managed communications solution, Sunova can continue to focus its energies on superior products, superior customer service and sustainable growth.

Company
Sunova Credit Union is a financial institution dedicated to offering superior financial products and services for its growing membership.

Challenge
With a planned expansion into Winnipeg, Sunova needed to streamline its communications across sites with a system that would help it improve its customer service experience—across in-branch “pods”, the Internet, landlines and mobile devices.

Outcomes

• Enhanced customer service, client satisfaction and the client experience with a system that allows it to answer calls within three rings
• Adopted cordless IP technology that enables associates to seamlessly transfer phone calls across both their cordless and Bluetooth devices
• Improved collaboration for its 150 users with 4-digit dialing within and across branches
• Enabled full workforce mobility
• Strengthened business continuity with site-to-site failovers

Download Complete Case Study (PDF)