Customer Testimonial Video: Phaeton Automotive Saves Money and Improves Customer Experience

A fast-growing auto dealership with six locations in Ontario, Phaeton Automotive wanted to leverage technology to redefine its customer experience and knew it needed advanced communications solutions to achieve this. Its ad hoc network of VPN routers and cable connections supplied adequate Internet and data connectivity, but each dealership had an independent, unconnected telephone system. With this network configuration, its vision of providing customers with consistent first-contact expertise was impossible, and the danger of losing business to caller frustration was real.

Watch the video to learn how Phaeton realized it customer service vision with an IP-VPN (MPLS), IP Trunking and a hosted data centre solution.