White Paper: Unified Communications Managed Services

As the pace of business accelerates, organizations require greater ability to reach key staff, clients and suppliers in real time.

In search of this holy grail, many businesses rely on a proliferating number of communication devices and applications. To resolve this challenge, Unifi ed Communications (UC) solutions leverage IP-based technology to integrate voice, data and video applications onto a single network platform reducing the complexity and costs of operating and maintaining multiple networks. The resulting consolidated solution connects people and locations more consistently, simplifies communication and encourages productivity-enhancing collaboration.

Thanks to these – and related – benefits, UC solutions are growing in popularity. However, as adoption of these tools accelerates, it is getting harder for organizations to monitor and manage their evolving environments (see sidebar for a definition of UC management). As new sites, users and applications are added, a greater strain is placed on internal IT resources. At the same time, the danger of network instability rises, increasing the likelihood of network downtime and deteriorating end user Quality of Experience (QoE).

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