ADSL Internet

Maximizing Value for Your Business:

Service Guarantees*
From installation to ongoing performance, you demand the highest levels of quality and reliability. At Allstream, we've developed our service guarantees to reflect your needs, guaranteeing both on-time delivery and availability. We commit to installing your access service on the confirmed date or we refund your installation fee. Once your access is properly installed and operational, we offer a 99.9% availability guarantee, a 30-day risk free guarantee and a mean time to restore (MTTR) commitment of four hours in the event of an outage.

Standard Service Levels
Allstream maintains strict performance metrics including network availability, latency and packet delivery to ensure maximum service quality.

Industry Leading Network
Allstream has one of the leading facilities-based, Tier 1 Internet networks, with fully redundant network routers connected to a high performance OC192 fibre optic infrastructure. We ensure added reliability with 24/7 network monitoring and continuous capacity management.

National and International Reach
Fifty-five national points of presence service more than 800 Canadian communities. Connecting while outside Canada is simple and convenient – more than 700 local access numbers provide access in the United States.

No Hardware to Buy or Maintain
Eliminate the hardware investments required for your access and Web initiatives. For access, Allstream can provide the optional requisite routers and ensures proper configuration, support and maintenance. For Web hosting, Allstream hosts your site on high performance, redundant Sun Ultra servers supported by industry leading Apache Web server software. We also provide support and maintenance to ensure continuous uptime and performance.

Simple Account Management
Web-based Account Management tools allow you to add, remove, alias or forward e-mail accounts, review your bill, view network utilization reports and purchase additional services.

Dependable Support
Technical support and customer service representatives are always available to assist you 24 hours a day, seven days a week.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301