Enterprise Support Solutions

You’ve invested time and capital to implement solutions that improve business performance and efficiency. Yet, to realize the benefits of these investments, you need to ensure the applications driving your solutions are stable, current and continuously improved. Scarce IT resources, competing business priorities and a constantly growing demand for more sophisticated functionality make it exceptionally difficult for enterprises to adopt and maintain a best practices environment.

Allstream's Enterprise Support Solutions (ESS) delivers all the maintenance and support you depend on to optimize and improve your IT operations. Our team of highly trained experts provides reliable and comprehensive application and infrastructure management, 24 hours a day, seven days a week.

Allstream has provided support services to a wide variety of clients over the past ten years. These clients include federal and provincial government departments, financial institutions, health care organizations, legal firms, major high tech companies, media/entertainment companies and members of the food and beverage industry. Our scope of enterprise support solutions is as diverse as our client base. Our suite of services range from application or infrastructure support to full IT enterprise support and are based on IT Infrastructure Library (ITIL) best practices.

Our Approach

To ensure our support processes are tailored to your specific requirements, Allstream’s Enterprise Support team develops an operations framework document and a service definition for every support engagement. By defining the scope of services provided and the user groups to be supported, this approach ensures your users receive the customized levels of support they need. By adding target service levels to your user group services mapping, we can also upgrade the service definition to a service level agreement – enabling you to track and measure against specific performance targets.

Working in conjunction with you, Allstream support managers prepare regular service reports detailing issues such as ticket volumes, service level information and the status of major initiatives. We also schedule regular status and service review meetings to review previous service reports, establish priorities for the next reporting period and resolve any service concerns. Relying on a standard, web-based Allstream support toolset, our support teams can also give you access to relevant ticket information over the Internet, allowing you to open and monitor tickets independent of the service desk.

Discover Our Key Offerings

Managed Application Support
Improve the availability and performance of your application environment and upgrade system security by outsourcing all or a portion of your application portfolio.
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Managed Infrastructure Support
Maintain consistent availability to your mission-critical applications and systems by outsourcing the management of your operations, networks and desktop services.
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Managed Enterprise Support
Outsource your IT operations while retaining control over your strategic IT direction.
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Managed ASP Support
Hosting and database support to help you distribute your proprietary software or business processes to enhance your revenue and reach.
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Managed IT Renewal
Keep your application and infrastructure environments current with an ongoing IT renewal process.
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For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301