Managed Application Support

Whether you require unique technical skills, additional resources or extended hours of coverage, Allstream can support all or a portion of your enterprise application portfolio. From application management, including management of related database(s), to third party management of hardware and software vendors and service desk support, Allstream’s comprehensive Managed Application Support solutions ensure the highest levels of application and end-user support possible.

Our Approach

Allstream teams support custom built, commercial off the shelf (COTS) and enterprise application components. Our application management activities fall into the following categories:

• Corrective Maintenance (Reactive Problem Resolution), which are characterized as modifications that do not result in a change to the application specifications. This includes corrections to error states or logic causing erroneous results in an application
• Preventive Maintenance (Proactive Problem Resolution), which involves change implementations to resolve potential problems before they affect your user community
• Enhancements, which encompass any application modifications based on, or causing, a change to a “Use Case” or similar design document
• Adaptive Maintenance, which involves making changes to applications to correspond with scheduled hardware or packaged software upgrades
• Perfective Maintenance, which include opportunities to improve application performance, maintainability or comprehension identified by your Allstream support team during the course of other maintenance activities

Features

The scope of Allstream’s database management services include:

• Installation of standard and custom database configurations
• Implementation and management of database security features
• Ongoing database monitoring
• Testing and installation of software patches and service packs
• Performance tuning
• Establishment and monitoring of scheduled database backups
• Upgrades to newer versions and, as appropriate, to enterprise editions
• Full restoration of failed database environments

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301