Advanced Managed WAN

When you grow, streamline or extend your business, there is always additional technology needed to enable or support new operations and processes. As you augment or delete technology, your network must adapt accordingly. Managing change and growth successfully can be difficult when the primary focus is maintaining optimum network performance and 24/7 availability. Allstream Advanced Managed WAN provides targeted service delivery and relationship management to combine stable change control with operational efficiency. Our internetworking experts oversee the proper management of your network and collaborate with you to ensure that your network architecture and functionality consistently reflects and supports your business' evolution.

Features:

• Monitoring and Incident/Problem Management
• Hardware Maintenance
• Software Support
• Configuration Management
• Change Management
• Performance Reports
• Performance Management
• Relationship Management

Maximizing Value for Your Business:

Service Guarantees*
From installation to ongoing performance, you demand the highest levels of quality and reliability. At Allstream, we've developed our service guarantees to reflect your needs, guaranteeing both on-time delivery and availability. We commit to installing your service on the confirmed date or we refund your installation fee. Once your service is properly installed and operational, we offer a Site Availability guarantee of up to 99.7% for Data Network Services and a Mean-Time-To-Restore (MTTR) commitment of four hours in the event of an outage.

Implement a Total Solution
Based on your network management requirements, Allstream offers services from basic monitoring to advanced management to ensure 24/7 network availability for the technology powering your daily business operations.

Focus on Your Core Competencies
Relying on Allstream's skills, systems and technology investments enables you to direct your time and resources to core business priorities. We oversee all components of a well-managed network so your IT department can focus on technology planning and strategic application launches.

Performance
Our Service Level Agreements (SLAs) ensure that our high-level commitments to you continue to be met in terms of equipment, systems performance, staffing responsiveness and ticketing history. Service Levels are reviewed on a monthly basis.

Stability
As business changes, network usage changes. Allstream offers repeatable processes for change to eliminate the risk of network downtime during periods of modification.

Network Insight
Network Performance Reports give you the information you need to make informed planning decisions.

Industry Leading Expertise
Our professionals analyze your needs and recommend a solution designed for your unique business activities. We combine best practices, advanced technology, world-class tools, expert technical professionals, proactive network management and support services to ensure worry-free management for any or all aspects of your network.

Dependable Support
Allstream delivers world-class monitoring and management from our state-of-the-art Enterprise Management Centres to ensure network infrastructure support 24/7/365.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301

* Service Guarantees are subject to certain restrictions. The service availability of 99.7% applies only to domestic connections. Please speak with your Allstream representative for full details.