Managed WAN

Communication, whether it's data, email or your Web presence, is what enables you to successfully compete in a global marketplace. Even one minute of network downtime can impact productivity, revenue, competitive advantage and customer loyalty. You want 24/7 availability, but elevating your in-house capabilities to achieve it means significant investments of time and money to design, build, implement, monitor, manage and respond. Allstream Managed WAN Service focuses on every aspect of a well-managed network to ensure that planning, design and performance review receive the same attention as life cycle operations. We have made the investments in people, technology, training and systems so that you can gain network confidence without compromising network control.

Features:

• Monitoring
• Fault Management
• Hardware Maintenance
• Software Maintenance
• Configuration Management
• Change Management
• Performance Reports

Maximizing Value for Your Business:

Service Guarantees*
From installation to ongoing performance, you demand the highest levels of quality and reliability. At Allstream, we've developed our service guarantees to reflect your needs, guaranteeing both on-time delivery and availability. We commit to installing your service on the confirmed date or we refund your installation fee. Once your service is properly installed and operational, we offer a Site Availability guarantee of up to 99.7% for Data Network Services and a Mean-Time-To-Restore (MTTR) commitment of four hours in the event of an outage.

Implement a Total Solution
Based on your network management requirements, Allstream offers services from basic monitoring to advanced management to ensure 24/7 network availability for the technology powering your daily business operations.

Focus on Your Core Competencies
Relying on Allstream's skills, systems and technology investments enables you to direct your time and resources to core business priorities. We oversee all components of a well-managed network so your IT department can focus on technology planning and strategic application launches.

Performance
Our Service Level Agreements (SLAs) ensure that our high-level commitments to you continue to be met in terms of equipment, systems performance, staffing responsiveness and ticketing history. Service Levels are reviewed on a monthly basis.

Stability
As business changes, network usage changes. Allstream offers repeatable processes for change to eliminate the risk of network downtime during periods of modification.

Network Insight
Network Performance Reports give you the information you need to make informed planning decisions.

Industry Leading Expertise
Our professionals analyze your needs and recommend a solution designed for your unique business activities. We combine best practices, advanced technology, world-class tools, expert technical professionals, proactive network management and support services to ensure worry-free management for any or all aspects of your network.

Dependable Support
Allstream delivers world-class monitoring and management from our state-of-the-art Enterprise Management Centres to ensure network infrastructure support 24/7/365.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301

* Service Guarantees are subject to certain restrictions. The service availability of 99.7% applies only to domestic connections. Please speak with your Allstream representative for full details.