Service Transformation

Government organizations are undergoing a transformation to better serve the public. Allstream is making that process easier with solutions that bring the services closer to the public while making them more consistent and repeatable than ever. These service improvements and transformations are giving Canada a competitive advantage over other nations.

With Allstream’s Service Transformation solution, organizations can receive the submission of forms and supporting information electronically. Submissions may be processed as individual transactions or may be associated with an account or case. Individual fields of data from the submissions are stored discretely to allow for data trend analysis and data sharing with other enterprise applications. Your organization is consequently enabled to view all submission information and, if needed, print submitted forms in a format that replicates your paper versions.

By automating and standardizing the form submission process, you can vastly improve your organization’s workflow and review processes. You can even incorporate automated business rules into the solution to validate forms, minimizing the amount of your organization’s manual reading. The business rules can be used to determine areas of risk or concern and flag them for further review. In addition, the solution enables you to monitor the submissions more effectively and gather statistics electronically.

Our Approach

Using Allstream’s Advise, Build & Manage approach, we work with you to understand your requirements, establish baselines and assess your enterprise environment. Based on that knowledge, we can design a usable and intuitive interface aligned with your business processes while helping you streamline your workflow processes and train users. Allstream’s experts work with you to implement a robust Service Transformation Solution and integrate it with your legacy technology, ensuring cost efficiency. We can even help you manage and monitor the system for optimal efficiency. Allstream’s Service Transformation solutions are integrated and deployed from our ISO 9001:2000 registered facility in Ottawa.

The Benefits

Working with Allstream, your organization can:

• Use the same number of staff while increasing workload
• React to changes in laws and regulations more quickly (days instead of months)
• Reduce turn around time for clients (days to seconds)
• Reduce program risk by spending time on cases only where it is needed
• Internet enable your back end program applications
• Eliminate unreliable and unsecure mail, FAX and email as part of your program service
  

The Allstream Advantage

• Expertise – Allstream’s experience in designing XML schema and building a rules based system
• Full Service Provider – Allstream provides end-to-end expertise at all stages (Advise, Build, Manage)
• FLEXWORKS – provides a comprehensive approach to establishing, coordinating and controlling activities common to all projects. The award winning framework is aligned with industry standards and incorporates industry recognized methodologies
• Phased Approach – methodology can be applied to design a flexible solution that allows you to become electronic and build additional functionality as business needs are identified
• Strategic Planning – Business Case validation capabilities to ensure business goals are achieved
  

Discover our key offerings

Digital Ink Solutions

Allstream Collaboration Suite

Security Solutions

Radio Frequency Identification

IP Networking

Business Intelligence

Business Continuity Solutions

Private Line Storage

Project Management Services

Business Analysis & Assessment

Enterprise Solutions and Innovation

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301