Service Level Agreement Enhancements -
Data Network and Network Management Services

Moving business information with consistency and quality requires the best standards of service. When it comes to your network and data solutions, you can't accept anything less. The provider entrusted with the engine of your business must support its expertise with performance objectives and guarantees. Knowing what to expect enables you to be proactive and strategic in terms of implementation timelines, availability and downtime.

On-Time Delivery:
Good service is about more than just good performance. It's about having someone listen to your needs and deliver on commitments. At Allstream, we know that your service experience begins long before your solution is up and running. That's why we offer an on-time delivery guarantee for our Data and Network Management solutions. We guarantee delivery of your service on the committed date or we refund your installation fee.

Site Availability (per circuit) Guarantee:
Your network and data solutions power your information sharing capabilities. Daily operations demand optimum network performance and uninterrupted data access. Allstream offers Site Availability guarantees so you can be confident of the technology and solutions supporting critical business activities. We support those guarantees with monthly service fee credits if we fail to meet performance objectives.

Mean Time To Restore:
In the event of an outage, you need the confidence that you will be up and running within acceptable timeframes. It's a commitment we make to you so that you can extend it to your customers. Allstream guarantees a four-hour mean time to restore. We further support that guarantee with a service credit if we exceed that timeframe.

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