Toll-Free

How your customers perceive your communications efficiency helps shape their decisions about doing business with you. Making it easy for them to reach you, interact with you and receive service from you are the foundations of a successful relationship. Advanced Toll-Free Routing Features, Announcements, Business Continuity and Detailed Call Reporting help you to manage your operations more effectively. Allstream Toll-Free Service also allows you to create the impression of local presence in more than 75 countries worldwide. Regardless of location, customers can call your Toll-Free number and be instantly and seamlessly connected to your Contact Centre.

Whether your objective is to use Toll-Free Service for international customer service, technical support, fax, data transmission, Internet access or calling Canada while travelling internationally, you can stay connected to your customers — providing the levels of service they expect and demand.

Services & Solutions

Domestic Toll-Free Service provides seamless connections with your customers for service, sales, and support

International Toll-Free Service extends the boundaries of your business beyond Canada and the United States by providing ease of access to customers and suppliers in more than 75 countries worldwide.

Announcements Features provide the tools you need to incorporate generic or customized messages to direct your callers to the appropriate agent or location.

Call Routing and Redirection Features enable you to establish and easily apply customized call routing plans to maximize your Contact Centre and Toll-Free investments.

Transfer Connect Features allow you to simplify the customer calling process by enabling callers to reach a variety of destinations with one phone call.

Intelligent Call Processing enables you to dynamically route calls based on agent availability, specific routing arrangements, caller attributes, geographic locations, and specific business functions.

Business Continuity Services provide the expertise to help you define critical business fuctions, assess your risks in the event of an interruption, and plan for additional capacity on demand.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301