Announcements

The effectiveness of your communication efforts result in part from direct exchanges between you and your customers, but also stem from the value add you can provide when no interaction occurs. When customers call you, they expect the same level of service and efficiency from your internal routing as they receive during one-on-one contact. Allstream Announcements provide the tools you need to incorporate generic or customized messages to direct your callers to the appropriate agent or location. By providing your customers with efficient navigation through your phone system, you are highlighting how you value their time and service expectations.

Features:

• Call Prompter routes calls to different locations or different routing arrangements within the same location based on a caller's response to a voice menu or announcement. It is available in two options:
  • Menu Routing allows the caller to select the department or function by entering the appropriate digits
  • Database Routing routes calls based on database entries such as account numbers or ID codes
• Courtesy Response answers each call with a recorded message
• Enroute Announcements allow callers to play a customized message at any point in the call path
• Professionally recorded announcements in English and French or a variety of foreign languages
• Variable length announcements as short as six seconds or as long as four minutes
• Emergency announcement updates
• Expedited announcement intervals
• Five second time out after an announcement is played, which allows the caller to make a selection before being routed to the default termination

Maximizing Value for Your Business:

Improve Service Delivery
Meet and exceed customer service expectations by providing precise navigation through your phone system, reducing wait times and facilitating accurate agent handling. Enroute Announcements prepare callers for a transaction or confirm a caller's selection from a Call Prompter menu.

Optimize Resources
With proper routing, you can effectively shorten agent talk time and use fewer switchboard attendants.

Reduce Costs
Save on transport usage charges for calls received after normal business hours by employing Courtesy Response, which are completed in the Allstream network.

Maximize Value
Customized messages allow you to include current marketing information to directly target customers.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301