Business Continuity

Your Contact Centre acts as the hub of your business. All your communication infrastructure – telephone, Web, e-mail, Web collaboration and voice over Internet – are interconnected to allow you to offer immediate, knowledgeable and friendly service and response. But what if demand suddenly increases or the network and equipment supporting your initiatives are compromised? Are you prepared? You can be with Allstream Business Continuity. We provide the expertise to help you define critical business functions, assess your risks in the event of an interruption and plan for additional capacity on demand.

Features:

• Define critical business functions
• Determine the risks and acceptability of any outages and potential losses
• Evaluate points of failure and potential causes
• Pre-defined workarounds and solutions
• Ensure the right people are mobilized to implement the contingency plan
• Testing, re-evaluation and updating of existing plans
• Select Routing allows you to set up and store as many as six alternative routing plans to be held on reserve
• Routing on Demand enables you to modify routing parameters with one phone call

Maximizing Value for Your Business:

Ensure Optimum Service
Natural disasters and network failures should never compromise your ability to provide service to your customers. With Business Continuity, you can protect the ongoing integrity of your customer service initiatives.

Be Prepared
Preplan for emergency situations such as snowstorms, fire drill evacuations and network/equipment failure by ensuring reliable back-up measures and making quick changes to virtually any pre-arranged routing pattern.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301