Domestic Toll-Free

You've chosen a Toll-Free solution to create seamless connections with your customers. Regardless of where they are, customers can dial one number to reach your contact centres for service and support. With Allstream Domestic Toll-Free Service, you can realize more value from your toll-free service by adding higher levels of control, analysis and monitoring. With different egress methods to choose from, you can enhance efficiency by implementing new methods for inbound and outbound differentiation and tracking and by streamlining administration and management.

Toll-Free Termination Types:

• Switched Egress enables toll-free termination at a working telephone as long as an existing telephone number has been designated
• Dedicated DS1 Egress provides full DS1 (including ISDN PRI) facilities for toll-free traffic and enables differentiation between toll-free traffic and outbound calls
• Service Assurance for call rerouting to a predefined back-up location within 30 minutes in the event of partial or total toll-free Service interruption
• Dialed Number Identification Service (DNIS) identifies the specific toll-free number dialed when multiple toll-free numbers terminate at one egress and enables routing of calls to specific departments or agents
• Calling Line Identification (CLID) provides the full ten-digit calling line identification number of an incoming call as it is received (available through switched and ISDN termination methods; not available on analog DAL or DS1 (T1) egress methods)

Maximizing Value for Your Business:

Routing
Gain confidence that calls will be re-routed with minimal business disruption in the event of an emergency.

Program Evaluation
Determine advertising/promotion effectiveness by tracking multiple toll-free numbers answered at a single site.

Efficient Call Handling
By routing calls to specific agents based on the toll-free number dialed you are able to provide higher levels of service by accessing critical customer data before engaging in the call.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301