Transfer Connect

Your customers have high standards when it comes to service. They want convenience and simplicity. They demand to have their queries and requests addressed in the most efficient manner possible. There is nothing more frustrating for a customer than wading through a multitude of messages and connections to speak to the right person or department. Allstream Transfer Connect allows you to simplify the customer calling process by enabling callers to reach a variety of destinations with one phone call. With Transfer Connect, your agents or Interactive Voice Response (IVR) system can trigger an Allstream Toll-Free network-based call transfer to another Allstream Toll-Free number or any Canadian PSTN number. By enhancing the service experience, you can promote customer loyalty by enabling callers to conduct multiple transactions in one call, saving them time and saving you money.

Features:

• Courtesy Transfer enables the receiving agent or IVR to send a call to another agent at another Contact Centre or location
• Consult and Transfer allows the transferring agent or IVR to ensure line availability before transferring the call
• Conference and Transfer creates a three way interaction between the receiving agent, the transferring agent and the customer to ensure efficient and friendly call hand off

Maximizing Value for Your Business:

Enhance Service Delivery
Quickly and efficiently transfer callers to the destination of their choice anywhere in Canada or the U.S., including accessing bilingual agents across Contact Centre locations. You can also enable customers to conduct multiple transactions in one call.

Reduce Costs
Alleviate the use of trunks and ports on ACDs, PBXs and IVRs and handle more calls without the need for additional hardware investments.

Extend Your Reach
Seize market opportunities and expand your customer base by using Transfer Connect in co-marketing initiatives.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301