Route-It!

In the event of changes and business fluctuations, you need the ability to make real-time changes to your Toll-Free call routing plans and schedules to ensure effective Contact Centre management. You've implemented the latest technology to run your business, so why not use it to manage your Toll-Free Service? With AT&T Route-It!® Service, you can use your personal computer to communicate with the Allstream network. Your service order, call routing plans and schedules are stored on your PC and on the network to allow you to locally create and modify call routing plans, administer threshold data and schedule call routing activities.

Features:

• Dynamically manage and control the handling of calls to toll-free numbers
• Choose which routing features are used to terminate calls
• Create, modify and activate routing instructions from a PC without issuing a service order
• Activate quick changes to routing plans and schedules

Maximizing Value for Your Business:

Enhance Service Delivery
Efficient call handling results in higher call completion rates and increased customer satisfaction.

Optimize Resources
By selecting which routing features are used to terminate calls, you can better manage the use of facilities and staff. In addition, you can save management hours spent on routing alterations by eliminating the need for service orders.

Flexibility
Respond to emergency situations or sudden changes in call volume by accessing quick-change functionality. You are able to support multiple toll-free numbers on a single premises PC and access routing plans and schedules 24 hours a day, seven days a week.

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For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301