Real Time Call Detail

Planning effective telecommunications strategies requires insight and analysis into your current activities. It's the only way to accurately gauge problem areas within your network. Allstream Real Time Call Detail allows you to access data from your PC via the Internet regarding complete and incomplete toll-free calls made to your premises. With Real Time Call Detail, you can accurately assess your network's performance. The data provides you with the intelligence you need to determine advertising effectiveness, to optimize call completion, to secure your network and to isolate issues resulting in incomplete calls.

Features:

• Data including originating and terminating numbers, call duration, call-volume-per-hour statistics, individual authorization codes, long duration calls, elapsed times for call traffic and specific call types
• Establish parameters for reports
• Reports requested on demand or on a regularly scheduled basis
• Monitor certain exception parameters and receive a message when those parameters exceed defined thresholds
• Access call detail two minutes after a call is terminated
• Records remain in the system for 40 days beginning the day they are received
• Data is stored off-line for 30 more days and is available upon request at an additional cost
• Search Call Detail allows for the quick retrieval of specific data in response to problems such as Contact Centre overloads or nuisance calls

Maximizing Value for Your Business:

Security
Design plans and take corrective action to avoid security breaches on your network. You also have the ability to track unusual, threatening or abusive calls.

Enhance Service Delivery
Evaluate and optimize call completion with comprehensive data. Reports allow you to resolve customer reported problems including invalid authorization codes, dialed numbers or Automatic Number Identifications. You also gain the knowledge needed to proactively follow up on missed calls.

Optimize Resources
Analyze Toll-Free responses to advertising campaigns to accurately adjust ad expenditures. Determining number of calls and completion rates facilitate more effective Contact Centre staff allocations.

Efficiency
Manage fault performance by identifying problem circuits, cut offs or long hold times.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301