TeleManager

Being strategic means gaining insight into your business to make more informed decisions. You need to know how your company currently functions and how successful you are in meeting customer expectations. Allstream TeleManager^® facilitates the collection of vital data for the analysis of your incoming and outgoing long distance and Toll-Free calls with the goal of optimizing your voice and data service configurations. You can quickly capture the data needed for Accounting, Telecommunications, Security, Marketing and Business Planning to determine how current processes are performing and where improvement can be applied.

Features:

• Collect details of where calls originate, by cost centre, site or extension
• Look at caller identification for your inbound (or toll-free calls) with ISDN services
• Breakdown of each department's long distance expenditures
• Report on Contact Centre activity levels at various times of the day
• Integrate Account Code information with all your outbound call records

e-TeleManager:

• Provides the same functionality as TeleManager in an online format
• Access downloadable ASCII-Tab delimited data
• Secure access protected by 128-bit browser access as well as User ID and password
• Online access to the last three months of data
• Compressed files to ensure quick download
• Online customer administration tool

Maximizing Value for Your Business:

Manage Costs
A free downloadable Client Side Tool facilitates more in depth analysis of data.

Expand Your Capabilities
Conduct fraud analysis, upload billing information directly into Accounts Payable systems, distribute costs to different expense tables, provide resource management for Contact Centre operations and facilitate demographic and trend analysis for marketing.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301

^®MTS Allstream Inc.