Phone & Internet Bundles FAQs

To qualify for our Allstream Small Business Phone & Internet bundles you must be a business customer in a service eligible area.

To determine whether you're in an area that is eligible for phone and Internet service, visit http://www.allstream.com/smallbusiness/products-services/phone-internet-service/ and enter your postal code. Alternatively, to have an Allstream Small Business sales agent contact you with more information about our products, pricing and service eligibility, please complete the contact form. We will respond within one business day. If you require immediate assistance, please call 1-877-773-2791 between the hours of 8 am and 8 pm.

Promotional offers are available for new subscribers purchasing an eligible Allstream Small Business bundle. New subscribers are defined as customers who have not subscribed to Allstream Small Business within the past 3 months. Promotions are limited time offers and are subject to change. For more information on current phone and Internet bundle promotions please visit http://www.allstream.com/smallbusiness/promotions/.

No! Allstream Small Business phone & Internet bundles do not require you to sign a fixed term contract. Simply pay month-to-month, and you can cancel your service at any time. For full details on the terms and conditions of service, please visit http://www.allstream.com/smallbusiness/legal/.

You can keep your existing phone numbers. If you currently have service with another phone company, we'll make sure your numbers follow you when you switch to Allstream Small Business.

You can keep your existing email addresses if you own a domain name, such as yourname@printingsolutions.com. You cannot keep email addresses provided by your existing DSL or cable provider (e.g. yourname@bell.ca or yourname@rogers.ca). If you don't already own a domain name, your Allstream Small Business bundle includes a free domain of your choice.

No. Any small business can take advantage of Allstream Small Business phone & Internet bundles.

Yes! Once you've decided to switch to an Allstream Small Business bundle, one of our qualified sales agents will work with you to set an installation date to transfer or set up and activate your phone numbers, and to install a modem or new Internet lines (if applicable). An Allstream Small Business technician will complete some inside wiring, if required (for more information please refer to terms of service at http://www.allstream.com/smallbusiness/legal/). We can also assist you in setting up a domain name. You may then set up your own email addresses and web hosting site if applicable (note: this step requires that we register your domain name). If you have any questions, our sales agents will be happy to assist you.

Call 1-877-773-2791 to reach our Allstream Small Business team. Hours of operation are 8 am to 8 pm in all provinces.

No. Allstream Small Business phone & Internet bundles include service only. For phone and Internet bundles that include High Speed Internet service, Allstream Small Business supplies you with a modem at no additional cost.

To learn more about Allstream please visit: http://www.allstream.com/smallbusiness/about-allstream/.

For billing questions, please call 1-877-663-2791.

For repairs and service inquiries related to your existing Allstream Small Business bundle, please call 1-877-663-2791. You can also see the Help & Tools section to download our ZoneAlarm® security suite and for help with web hosting, webmail accounts, domain name registration, router connections, and much more. Visit http://www.allstream.com/smallbusines/help-tools/.

There are no termination fees to cancel your Allstream Small Business service. We will simply pro-rate your monthly charge back to the date of disconnect. Monthly charges are billed one month in advance, which means that your final bill will include a credit for the portion of the month that you paid on your previous invoice. You will continue to receive a final bill until the outstanding balance is paid in full.

Call 1-877-773-2791 to reach our small business team. An Allstream Small Business sales agent will be happy to help you. Hours of operation are 8 am to 8 pm in all provinces.