VoIP 9-1-1 service has certain limitations relative to enhanced 9-1-1 service that is available on most traditional telephone service. These limitations apply to Allstream Small Business Hosted Phone System as well.

All 9-1-1 emergency calls that are made using Allstream Small Business Hosted Phone System will be routed to an operator. If you are using Allstream Small Business Hosted Phone System to make a 9-1-1 emergency call, you must verbally provide the operator with your location, so that the operator can route the call to the appropriate 9-1-1 response centre.

This is necessary due to the manner in which Hosted Phone System operates. Your Hosted Phone System 9-1-1 emergency call will not automatically be routed to a 9-1-1 response centre, nor will your location information and phone number automatically be delivered to a 9-1-1 response centre.

You should be aware that 9-1-1 emergency calls that are made using Allstream Small Business Hosted Phone System will take longer to be connected to the correct 9-1-1 response centre than calls made using a traditional telephone. As well, the operation of Allstream Small Business Hosted Phone System is subject to the availability of your network, which may be affected by power outages or other interruptions. If you make a remote Hosted Phone System 9-1-1 emergency call (i.e. a call made from outside your local area network) from outside Canada or from a location within Canada that is not served by 9-1-1, the operator will not be able to complete this 9-1-1 emergency call.

For these reasons it is advisable to use a traditional wire line telephone, like the one supplied with a subscription to Allstream Small Business Hosted Phone System for 9-1-1 emergency calls whenever possible.

You also should be aware that it is the obligation of the subscriber to Allstream Small Business Hosted Phone System to inform all users and potential users of this service about the nature and limitations of the Allstream Small Business Hosted Phone System service for the purpose of 9-1-1 emergency calls, as described above.

Allstream Small Business will not be responsible or liable for any damages, costs, claims, losses or expenses (including, without limitation, any indirect, special, consequential, incidental, economic or punitive damages) that arise from, or are due to, any omissions, interruptions, delays, errors or defects in transmission of any 9-1-1 emergency call that is made using Allstream Small Business Hosted Phone System.