Pricing

The Hosted Phone System is billed on a per-phone, per-month basis. We understand that every employee might not need all the features and functionality available with the Hosted Phone System, so there are two different packages for you to choose from. All packages include a phone. Explore the table below to learn more about the features and benefits of each package.

Feature	Basic	Standard
Calling Features	16 features	24 features
Anonymous Call Rejection	Yes	Yes
Lets users refuse all calls from callers who have their caller ID blocked.
Authorization Codes		Yes
The authorization code feature allows users to make calls from any phone using their own calling restrictions, overriding the dialing restrictions of the phone. For example, a user can make an international call on a lobby phone (which normally does not allow for these calls) by using the authorization code feature code and his PIN.
Call Connection Busy	Yes	Yes
Lets users set an automatic redial to a busy or unanswered phone number in regular intervals.
Call Forward Busy		Yes
Lets users forward all calls to a different number when the desk phone is busy.
Call Forward Fixed to Voice Mail		Yes
Lets users forward all calls to voicemail. It provides the same feature behavior as the Do Not Disturb button on the phone.
Call Forward No Answer		Yes
Lets users forward all calls to a different number when the user does not answer the desk phone.
Call Forwarding		Yes
Lets users forward their phone to another phone number.
Call Hold	Yes	Yes
Lets users place an active call on hold.
Call Reason Display	Yes	Yes
Displays information about a call, such as whether the call was forwarded or transferred.
Call Transfer - Blind	Yes	Yes
Lets users transfer an active call to another extension using fixed buttons or the softkeys on their phone.
Call Transfer - Consultative	Yes	Yes
User can talk to a 3rd party before transferring.
Caller ID	Yes	Yes
Lets users see the name of the caller. If Caller ID name information is not available the callers number will be displayed.
Caller ID Block/Unblock	Yes	Yes
Lets users block/unblock their caller ID on outgoing calls.
Click to Call (From Phone Display)	Yes	Yes
Lets users call any number displayed in their call list or contacts list from the phone display.
Collect Call Screening	Yes	Yes
Collect Call Screening lets subscribers redirect incoming collect calls by using a feature code on their phones. Incoming collect calls are redirected to a voice-recorded announcement that informs the operator of the rejection. A typical application for this feature is to reject collect calls from international operators.
Direct Phone Number		Yes
A Direct Phone Number allows users to receive calls directly to their phone from outside callers. When callers dial a user's phone number, the call goes directly to the user's phone.
Do Not Disturb (DND)		Yes
Lets users specify 'send all calls to voicemail' from a button on the phone set.
Extension Dialing (Station to Station Dialing)	Yes	Yes
Lets users call other extensions in their company by dialing 4-digits.
Last Call Return	Yes	Yes
The last call return feature is useful for tracing a caller. For example, a user's phone rings and the caller hangs up before the user can pick up the phone the last call return feature automatically redials the number of that incoming call.
Malicious Call Trace	Yes	Yes
Lets users immediately output information to the service provider about calls from annoying parties.
Outgoing Call Barring	Yes	Yes
The outgoing call barring feature lets a subscriber block outgoing calls for his extension. This feature is useful if a subscriber wants to prevent other users from making certain types of outgoing calls from his extension.
Redial	Yes	Yes
The Redial feature lets a user automatically redial the last number he entered for an outgoing call. The number that is redialed could be the last one the user pressed on the phone dial pad or the last number the user dialed using click-to-call from the portal.
Star Codes	Yes	Yes
Allows users to activate popular telephone features by entering star codes.
Voicemail		Yes
Records and save messages from customers.

Web based tools	N/A	14 features
Call Logs (Missed, Inbound, Outbound)		Yes
By clicking the "My Calls" tab in the End-User portal users can view a list of the last ten for missed, incoming, and outgoing calls.
Click to Call Portal		Yes
Lets users call any number displayed in their call lists or contacts list from the portal.
Click to Email		Yes
Lets users send an email message to a caller from the portal call logs or voicemail log.
Conferencing (5 way)		Yes
The conferencing feature in the portal lets you additional parties to an existing call, creating an ad-hoc five-way conference.
Feature Button Assignments		Yes
The "My Phone" tab in the End-User Portal lets a business user assign speed dials and special features to programmable buttons on the telephone.
Find Me		Yes
List a single number and calls can be routed to several phone numbers based on your preferences. Find Me lets you set different call treatments for different callers ensuring critical calls are never missed.
Hosted Directory (Personal, Company)		Yes
Through the End-User portal, lets users quickly search, view and dial personal and company-wide contacts from the contact lists.
My Call Schedule (Find Me)		Yes
Lets the user specify different call forwarding treatments based on time during the day and day of the week.
Online Help		Yes
Lets users access a help system (help guides) from the portal. Information includes how to use the phone and how to use the portal to manage the features.
Personal Profile		Yes
Lets users change personal information such as alternate phone numbers (i.e. Mobile and Home Phone), e-mail addresses and home address in their profile.
Refuse List		Yes
The refuse list is a Find Me feature. If a user does not want to talk to specific callers, he can place the contacts into his Refuse list. When an incoming call is received from a person on the refuse list, the call is forwarded to the user's voicemail or the caller receives a busy signal based on the users preferences.
Simultaneous Ring		Yes
Lets a user direct incoming calls to ring all phone numbers configured in call forwarding settings at the same time.
Speed Dial - Personal		Yes
Lets users program up to personal 20 entries.
Visual Voicemail		Yes
View your voice mail and listen to them through the end-user portal. You can also forward your voicemails to any e-mail address allowing you to manage your voices messages like any other e-mail.

Long-Distance	$0.03/min	$0.03/min

Phones
Nortel LG IP 6812	Yes	Yes

Nortel LG IP 6830	+ $5/month	+ $5/month

Cost per phone per month 1 year Contract	$30	$55
Cost per phone per month 3 year Contract	$25	$50

Company wide Features

Subscribe to the Hosted Phone System and your company will automatically receive these valuable features.

ACD (Automated Call Distribution)	Allows office administrators to create special telephone numbers where callers are queued for answering by agents when they are available. Agents can check themselves in and out of the queue using the programmable feature buttons on their telephone.
Auto-Attendant	Callers are automatically transferred to a user's extension or department of the company without the intervention of a receptionist.
Bridged Line Appearance	Bridged line appearance allows a phone number to appear on multiple phones. Incoming calls to that number alert all lines, and the state of the line is maintained across all phones.
Bridged Line Appearance - Call Group	Lets administrators program multiple extensions on multiple phones. For example, a user can answer any extension number or place a call from any ext. # programmed on his phone.
Call Groups	Lets administrators create user groups used for specific features such as group call pickup, intercom and distinctive ringing.
Call Park	Lets users place an active call in a 'hold' state, where it can be retrieved (picked-up) by another user or on another phone.
Call Pickup	Lets users retrieve a call that has been parked at an extension.
Call Pickup - Directed	Lets users pick up a call ringing at a specific extension in their call group.
Call Pickup - Group	Lets the user pick up the call that is currently ringing at any of the phones in the Call Group.
Fax Line	The fax line can be used for fax or other services such as point of sale. It can also be used as an emergency back-up line in the event of failure.
Feature Restrictions	Through the administrator web portal and administrator can restrict a user from using certain features (i.e. Making Long Distance Calls).
Hunt Groups	Hunt groups help ensure that important calls are answered by users in your company. Companies can use hunt groups to direct incoming calls to a group of users. The incoming call rings all extensions in the hunt group until the call is answered or the call is forwarded to voicemail.
Intercom Calling	The intercom feature allows users to place an internal call to another user in the business where the user's phone beeps and the phone's microphone and speaker automatically activate to allow hands-free speaking with the caller.
Moves, Adds, and Changes	Through the administrator web portal an administrator can perform Moves, Adds, and Changes.
Speed Dial - Company	Lets administrators program up to 29 speed dial numbers accessible to all users in the company.

Need a complete business solution? Customize or build your solution from our list of Hosted Phone System Add-Ons.