First in Canada
Allstream was the first service provider in Canada to bring to market a Cisco-powered collaboration solution over a national MPLS and SIP network. We were also the first national provider in Canada to offer SIP Trunking and the first provider to certify all leading PBX solutions in the market with our SIP Trunking service.
Our technicians and engineers bring thirty years of experience delivering the most advanced communication and networking technologies to Canadian businesses. As an Allstream customer, you can be sure that your migration to our HCS platform will be simplified and carefully managed every step of the way.
Allstream Service Guarantee
We recognize that customers today want to work with a provider that’s easy to do business with and makes commitments they stand behind. The Allstream Service Guarantee includes:
Dedicated Order Manager – a single point of contact to oversee the delivery of your solution from contract through installation to acceptance.
Guaranteed Delivery Date – shortly after contract signing, we will work with you to set a firm installation date to which we will be accountable.
Service Resolution Expert – in the event that you contact us with a problem or concern, we’ll assign an expert to own the issue from start to finish while keeping you in the loop until everything is resolved.
First Bill Walkthrough – the option to have us walk you through your first bill or sales quote, checked for accuracy against your contract.
Customer Reference – we’ll connect you directly to an Allstream customer and you can learn more about what it’s like to do business with us.
If we miss on any service commitments that we make to you, we’ll credit you the value of one month’s service.*
*There’s a little fine print here; the guarantee is intended to give you peace of mind that we’re very serious about delivering value.
National IP Network
As Canada’s all-business communications provider, we own and operate a national IP network that extends over 30,000 fibre kilometres and directly connects into nearly 3,000 buildings across Canada. No matter how many people and offices you need to link, you can count on secure, reliable connections with unlimited bandwidth over the all-business Allstream IP network. Allstream’s Business IP VPN service offers six levels of QoS prioritization levels, leveraging the flexibility and intelligence of IP routing and SIP Trunking to reliably transport application traffic between the cloud and all enterprise locations.
We partner with the best in the industry.
As a longtime partner of Cisco Systems, Allstream has earned the highest award for Customer Satisfaction Excellence in the industry-leading vendor’s Channel Partner Program. The Cisco award recognizes Allstream’s commitment to superior service as a core value for our company and a key driver in our success.
We partner with the world’s best to deliver the best solutions for our customers. For a complete listing of our technology partners, visit the partners section of our website.